Woodforest National Bank PA, Bechtelsville

When Jason was here, this branch was great. Now they aren't always open when they should be. On more than 1 occasion I went in to get money and they didn't have enough money for me to withdraw. The employees seem to be inconvenienced when you walk in and need them to get up from their chairs to walk behind the counter to help you. In the process of switching banks

There is no personal touches w customers as when this branch had (Jason) working there years ago. Double charges your account. Not informative in any way. Canceling one account to open another, the process took over an hour. And the teller kept saying “I don’t know” a lot. Can’t ask to speak w a manager because they don’t have one right now. I placed a large purchase, because it’s not my normal bank placed a hold on my account, flagged it as potential identity theft YET NOT one person attempted to reach me of this “potential threat”…. No one asked security questions that is there to protect your privacy. Rarely can get anyone to answer the phones. It’s a very small branch but customer service there is poor. It’s good purchase was flagged but nothing from why or inquires to confirm for 4+ days and only because I kept calling til they answered. I’m looking forward to closing my bank account out…. The branch we deal with for years is Bechtelsville, PA just inside Walmart Supercenter. They used to call everyone by first name. Greet you as you entered at the entrance.

They are so rude. They don't even greet you. They don't even ask how your day was or anything. I've been there a couple times. Never going back. I rather take the long drive to temple, PA to visit the other bank.

Staff very helpful, always greets you an solves any issues

Derek Hairston is a great banker. Wish I could say the same about the bank.

Been there since 2011 and going to close my accounts. Staff is rude. The ripped me out of my money. Hope they close soon.

Fatal bank do not respond to any message do not solve anything else you are asked to tell you and then they do not go for 2 months and do not give me back my money

I had a good experience their