Windy City Jewelry & Loan W Howard St, Evanston

Came in today and was told it was too close to closing time. Website said 4 not 3:50. Staff said come back tomorrow. How about never. I understand the time it takes to look stuff up but it was one item. And the look I got when I walked in - like how dare I walk in 10 minutes before closing. Needed help for Monday morning but shunned from even being able to give you my business. Thanks for nothing- hope this one star helps. Hate having to do this to a local spot but is what it is. Never again.

I was just in here from my broken gold jewelry thinking Mayne it was not going to be worth much, but boy! Moses really most definitely turned my day around. I was short on ny utility bill and he went above and beyond in customer service as well as making me feel very confident that my gold scraps of jewelry was of value. I was think I'm not gonna get much at all but a few dollars and BOOM he hit me with the double digits! Thanks so much Moses I very much appreciate your grand service and for anyone who has ANY broken hold laying around, Moses it your go to guy! Thanks again!! Catherine

They're very helpful supportive and very great and kind they were understanding of our situations and they helped us we sold a Mongoose bike for $160 when it was supposed to be like who knows like it was just f****** great they were very kind and happy and they were very kind and supportive like I said so thank you

They are very friendly and fast. Me and my husband had wonderful experience with Windy City Customerservice people, even if it was our first time visit. We went to sell some old jewelry and we saw pretty gold and different items especially couples and engagement rings. If you have plan for buying jewelry, you can consider this great place.

I’m a current customer here and the receptionist woman there and the manager are both amazing , very detailed , I didn’t have to ask about anything they were already showing me how everything works etc , I will be a permanent customer from professionalism and cleanliness alone ✨

These guys have been nothing but fair and kind, understanding, thoughtful and flexible. Moses is a terrific guy, his empathy and compassion is far and few between, sometimes you just know real when you see it, Moses is one of those guys. Everybody there seems really nice but his uplifting spirit during difficult times is second to none. I wish all customer service representatives conducted themselves the way he does. Thank You, Moses! -Shane

I went in there today for the first time and Moses provided excellent customer service and i will be a returning customer

First time at a pawn shop. Experience was surprisingly pleasant. Both employees were patient and nice, as they needed to make sure my dslr was working properly as they were charging the battery. Went to 2 other pawn shops prior, am glad they were closed for extended Thanksgiving holiday. Highly recommend this location from my experience

I love this place, they're the best at what they do!

The manager Jr here really knows how to help out the customers. He helped me make some custom earrings for my girl, definitely went above and beyond and I will be back. Thanks again