Wilson Bank & Trust Commerce Dr, Smyrna

Awesome service! Other banks could really learn from them!!

I have had an account with Wilson Bank and Trust since 2004, lately I have seen the service take a sharp dip!!!! I called the Smyrna branch yesterday to inquire about opening a business account. I was told the i out)d need to bring in and that the documents would be emailed to my sons and me for e signature. I arrived at 9:30 am , an hour after the bank opened just to be told the ONE person who does that was not in, she was sick. They took my name and number to call me when someone would be in to do it for me. I was , went back with all the documents I was told I needed, only to be told I needed something else. The assistant manager displayed an attitude as she could care less and her apology seemed empty and forced. This is not the first time I've been disappointed with the service. WB&T needs to watch out or they will lose a customer.

Every member of my local branch addresses me by name. They are friendly and helpful with any questions I may have. When you need to ask a question, a human answers the phone in the branch office when you call. Very much a personal touch, and hometown atmosphere.

I have used WB&T for years.. this is my favorite location out of several Wilson county locations as well as 2 other Rutherford locations. I'm glad this is my home bank!

Probably my favorite Wilson Bank branch. Everyone is always nice and helpful!

They treat everyone like a family at all their banks

Clean every helpful an guick service