Willow Bend Mortgage Co. McAllen Branch N Mccoll Rd, Mcallen

If you are a veteran I do not recommend this company. We tried to work with Robert Cordova who knew nothing about how NavyFederal works or USAA. All of those services are strictly for military families and Robert believed that they weren’t. Not just that he offended my husband and I, we are both disabled veterans we left the office within 10 minutes. If you are a vet we worked with Cornerstone lending who gave us a wonderful low rate through the Texas Veteran Land Board. I hope all veterans get the home rates they deserve.

It was a great experience and I would definitely recommend dealing with WIllow Bend for a mortgage. The application process was easy to complete and went quickly. You can always call them if you need any help and they were always available if I needed help. Customer service is great too. The mortgage is easy to pay each month as well. There is an option to pay your mortgage online too.

One of the WORST and most unprofessional experiences was working with, Robert Cordova. If you are a first time home buyer, a Veteran or this isn’t your first time buying a home, I highly recommend not using him. He wouldn’t allow my wife to explain what we wanted to do with the Texas Veterans Land Board loan. We already knew you couldn’t roll in the closing cost with it, we were going to get a bigger loan to add the closing cost into the price of the house, and the seller would take the extra money to pay off the closing cost. Just because your Firm is certified to do VA loans does not mean you know how to do them, in this case he did not. That’s why he was trying to push us away from it and get a loan through his firm instead because it’s an easier process. He didn’t understand that the TVLB rates are weekly, and new rates start on Fridays, and are not daily like regular home loans. It even shows you on the actual website. He even had an attitude when we told him the rate we got for the house with another firm and he said that’s, and I quote, “impossible, especially with your credit score ma’am, I can go an make a paper right now that pre-approves you for 1%”, unknown to him that the TVLB are locked rates for the week. He even tried to trash talk all the other competitors to try and make him seem like they are the best, and hope that we would just use them cause he was trying to pressure us. Crazy how a firm with 3 people close half as many homes and loan half the amount of money they do with a big firm. We ended up going with Cornerstone Home Lending where they actual cared and got to know myself and my wife and what all we did since we are both Veterans. The professionalism with this firm was amazing. We ended up getting a 2.93% loan working with them on the TVLB than a much higher rate working with Robert and trying to be forced to get a regular home loan through the company he works for. Do yourself a favor and look around at other firms and don’t be pressured my this man. I have to give it 1 star to post this, honestly it’s Zero stars.

Do NOT do business with Robert Cordova or anyone from Willow Bend. We are going through an ordeal right now because he is a scam who is trying to twist paperwork information around on us. At first they are interested in helping. As soon as they lock you in, they start talking to you as if we need them. He needs to take a customer service class because other reviews on here say the same. We are pulling out of our deal with our home before they come out with more fees that were never disclosed to us, regardless if we met with him. Record all conversations with this man so he does not twist information. If you are reading this Robert, I hope you realize that you are doing a dis-service to the real estate community. And to the other reviews on here, stop lying to people on how good Robert is just so you can keep each other in business (Scarlett and Ronnie). This has been the most stressful part of anything I have dealt with, and I’m a teacher! I urge you NOT to do business with Robert Cordova or any one of his arrogant employees.

Willow Bend helped me to buy my home 3yrs ago it was the best experience I ever had ( no B.S and to the point), Thanks to them I have my home 🏠 today and they will also help you when there's a way to help you save money💰 .. I do recommend them..

I highly recommend John Carrillo to help you get in your dream home, he will give you different options that suit you best and waits until you are 100% ready to proceed. He looks out for your best interest and explains as many times as you need. He was a HUGE part of my family and I getting into out dream home and I will always be greatfull for his help! Thanks John!!

Robert was wonderful! Ericka helped every step of the way she did everything she could do to help. She always had a wonderful, happy, joyful personality on the phone which was an added bonus. She went above and beyond her job to make things as quick and smooth as possible. Highly recommend them!

One of the absolutely worst experiences ever. I have heard through others that Willowbend was a horrible experience but decided to give our builder the benefit of the doubt and work with Willowbend. After a horrible initial experience, I wanted to pull out and switch, however, they spoke to us and promised this and that. We were never looped in to what was happening, items needed were never communicated to us and then they work with South Texas Bank, who is just as bad. If you are looking for a mortgage company, DO NOT CHOOSE Willowbend. My cousin experienced a lengthy delay, I experienced a delay and never even started the process after being promised a month to close on land. If you are willing to deal with no communication, be out of the loop, have to follow up to get a response and still not get one, want to build in a month or 2 months from submitting everything but are willing to wait 1 year for this to come through, then, Willowbend is for you. Is it even more upsetting that we were working with their head guy, Robert? I pulled out and now using Golds Financial who we've used in the past. Already, we are looped in every single part of the process and actually talking to them on the phone. It's crazy how the small things matter, not Willowbend.

I had the pleasure of working with Robert Córdova, Willow Bend Mortgage made the process quick and easy. Thank you Willow Bend Mortgage!!!

Willow Bend has helped me with 3 closings and Robert and his team are great. I’m actually back to them to do a refinance since rates are low right now. Definitely recommend them!