Williams & Fudge, Inc. Chatham Ave, Rock Hill

I had a different experience with them! :) a good one! I am trying to do everything I can to help raise my credit score and pay things off and they have been most helpful! They took the time to answer questions and pointed me in the right direction. Once I faced the fear of "collections" they were there to work with me and help me along me journey to strong credit!

No one is happy when their student loans go into default and a collection firm is used to collect payments, but the VERY LEAST this firm could do is make the experience as pleasant as possible. Simple things like regular communication or SIMPLY REPLYING TO EMAILS AT THE VERY LEAST would definitely be helpful. A phone conversation with both of the members who held my case at various intervals (1 call each and that's it for the entire year, that's GREAT communication. NOT.) Both members were quite nice on the phone and Mr. Mark Epps was certainly kind enough to agree to communicate via email to assist my needs. But then of course, nothing. Except the monthly charge, I heard NOTHING from Williams and Fudge whatsoever. You guys SUCK and that's putting it nicely.

Jennifer from Williams and Fudge called me this morning at sunrise to try and obtain information regarding an old high school friend whom I haven't spoken to in 7 years. She wouldn't give me any information as to why she was calling, and began prying about where he lived, where he worked, and if I had talked to him. This is not ethical. Though I would need to do some research, there is some legality that could come into play. This method of trying to make collections is NOT ethically responsible. Calling random acquaintances to make your job easier is not justified. Some individuals are in medical school and trying to sleep, Jennifer. Regardless, this reflects poorly on the company as a whole. It looks shady and not the least bit trustworthy. There is no need to aggressively bother other individuals who are not related to your business. Jennifer....

I am rating one star based on the terrible convo I had with someone named Patricia or something like that. She had the nastiest most condescending attitude. I cant remember the last time someone spoke to me like that. I should have cursed her out but I was trying to remain somewhat professional even though she wasn't. She had a very bad attitude the entire call and would not connect me to the rep working my account. I ended up hanging up on her ass. I am going to find out how to report her because she shouldn't be allowed to speak to people how she did today 3/30.

Terrible people. When they first called a lady stated that if I hadn’t set up a payment plan my mom’s taxes could be taken. I told my mom about it then when the lady called back and I said she’ll let the state take her taxes she told me I was a LIAR. She told me she believed I wasn’t trying to make any payments at all and IM IN COLLEGE! Another man who was assigned to my case was very rude as well I really wish I would have got names because he told me I could do payments no lower then $50 and when I told him I couldn’t afford it he said that he’ll just tell whoever that I’m not making any efforts to pay this off which is why I got so upset... do not lie on me! I understand $20 a month may be too low but I’m in college and I’m really getting tired of these rude people calling me asking why I went to another school knowing I had unpaid debt at another school! When I transferred they told me I would be fine. All this man can say is that my case has been on his desk since July. I DID not receive it until late because my dad lost the paper. ANYWAY all these people care about is money and I will definitely see if I can get my debt sent somewhere else.

Rudest people I have EVER spoken to in my LIFE. I have tried to EXPLAIN why I cannot set up a payment plan right now. I am barely getting by as it is & they want $128 & $160 from me this month. Then I try to explain that I literally have NO MONEY to give them, the say “well peyton, it sounds like you have a lot of excuses.” WORD FOR WORD. Then she has the nerve to tell me to ask someone else for the money! “your grandparents, mom, dad..” I don’t have anyone helping me!! That’s what i’m trying to explain to these people!! They would rather have your paperwork off their desk than care if you are able to afford your next meal! HORRIBLE!!!!!! You’re not getting one dime from me & so help me God, if y’all call again WHILE IM AT WORK, I will be taking legal action!! UPDATE: After I spoke to Sharon Brown and TOLD HER NOT TO TAKE ANY MORE MONEY OUT OF MY ACCOUNT, they take out $110 out of my account which was set back to pay my bills. I called and they tried to put all the blame on me & were still rude. Now I have to wait TEN DAYS, until my money is back in my account!

Williams & Fudge is the rare agency that prioritizes "consumer counseling" instead of hardline collection practices. Not only do they go above and beyond to help consumers restore their credit worthiness but they also care for and invest in their employees. A truly reputable organization.

My fiancé had a collection go to Williams and fudge and a mix up with payment to her college. I was very worried because of hearing horror stories about collection agencies. Well this experience was as good as it possibly could be. Beth was very very helpful in getting everything taken care of and she was very friendly. She helped the whole situation stay calm and not stressful what so ever. Thanks Beth!!!

Katie Arnold is an absolute gem to work with! She's friendly, efficient, and proactive - I know I'm in good hands when I call her. Just can't thank her enough for all she does to support our efforts!

Paid my balance of $167.60. However, W&F continues to charge late fees on late fees in the total of $367.92 to date......That's 92%..... I had to track down the Collection Agency responsible for this online because Northern Arizona University does not have any collection agency info on its website. Why did I have to find them? It was neccessary because in over two years, they have not sent one e-mail, letter or made a single phone call (my home # has been the same for over 30 years). I have called and emailed NAU and W&F regularly to rectify this situation but nothing has been done. NAU should be holding W&F accountable as they are a unethical company, yet NAU personnel are not even aware of the account manager at W&F who handles their account.Why no personal contact with the people that W&F are billling monthly? Because W&F is a computer generating bills.