William S. Rich & Son US, Plainfield

I had a wonderful experience with Rich's Pawn store in North Plainfield NJ. I move out of state and had jewelry loan with them for past months. Due to COVID pandemic , I need sometime to pay back my loan amount to them. In all this situation Michelle help me out by extending my due date so that I can pay back my loan. Michelle make sure my stuff is packed securely since it has to be shipped out of state. She followed up by phone called and text messages. Michelle shows pure professionalism in dealing with her customers.

I don't know how anyone can have a bad experience in this North Plainfield location. I have purchased many pieces of expensive jewelry and have used the many services Rich and Son offers. The manager Michele knows her business I trust her with all my jewelry needs the girl is on the money, there is no else I trust but her when it comes to expensive jewelry and her knowledge. I always recommend my friends and family to Michele because she can be trusted and keeps her word!!!

I had a great experience dealing with Michelle I was skeptical in the beginning do do some reviews and listening to other people and I sat in the car several minutes wondering if I should go inside, when I decided to go inside Michelle got up from her chair which is behind the window and greeted me with a smile and from there I expressed to her why I was hesitant and we talked and we laughed and I experienced nothing but professionalism I’m so glad that I went inside and I got top dollar for my ring I would recommend this place to anyone who needs a pawnshop. Oh let me add I did not experience any prejudice at all as some of you stated Michelle was the best.

I have had the best experience with the manager Michelle. She is very helpful and knowledgeable about all your jewelry needs, I recommend going here for all your needs she will definitely give you the best experience. I will be going back and look forward to dealing with her. 5 stars thanks again Michelle. Mary Jane Nemeckay

Very impressed with the professionalism I received at this location. Got top dollar for my jewelry. Michelle was extremely knowledgable, polite and patient. They made me feel comfortable. I recommend this location to everyone. 5 star rating!

this is the best pawn shop that i ever dealt with the are very friendly courteous and respectful. they give you a good deal on whatever it is.If you need extra time they will work with you they just dont take and keep your stuff . As far as the people Michele she is a sweet heart anytimei needed alittle extra she was their with no questions asked and is very friendly.She makes you feel right at home and relaxed knowing your stuff is safe.If you go their ask For Michelle and tell her Renee sent you

If I could have given them 0 stars I would have chosen that option! I was a long time customer with several outstanding tickets for jewelry for which I had taken loans. I had paid thousands to Rich and son in interest over the years and had always made it clear that I never wanted to sell or not get my jewelry back even when they hiked their prices from 33.3% to 45%!. They had always done business in a professional manner by sending out written notices so that customers had notice of their interest payment due. About a year and a half ago I moved to another state. I went to Rich and sons and gave them my new address and contact information so that I would receive all notices in a timely manner. I had also provided my phone number in case there was any problem. I wrote down the address for them. I made it clear that I still wanted to pay interest on all items until I could finally get my things back. Apparently, in June of 2015, they had internal troubles at the store. Management changed. Notices were not sent out, contact information was recorded incorrectly etc etc. These were all the excuses I received over the phone. I spoke to the new manager who really could not tell me why they did not have my address nor could she tell me how they finally found my correct address! I just received a letter a week and a half ago (3rd week in Feb. 2016) The letter was dated OCT. 15 2015!!! Since I did not respond in time to the OCT letter with an interest payment they scrapped all of my jewelry except for one piece which they said they would sell back to me! I was devastated. Each and every piece had sentimental value. They were priceless to me. I was told I by the manager that I would get a call back on 2/23 or 2/24 with a "fair price for the one item that they did not destroy which they held "in stock." So far NO CALL BACK. This manager said she was brought in to clean up the mess left by the last employees. Her call back is over a week late so far. Obviously I think the owner is negligent again in her employee choice. I trusted this company to operate in a consistent matter. Why did a letter dated Oct. 2015 take four months to be sent I asked repeatedly? I was told "I don't know." How did they finally get my new address I asked? I was told "I don't know." Each and every piece had sentimental value. They were priceless to me. If you value your item/items do not do business with this pawn shop. Their prices are probably the highest out there for loans on jewelry and they do not know what they are doing. I used the location in North Plainfield NJ, but since all stores share the same owner and she is the one who came in and decided to sell my things for reason of non payment, I am posting on all of the stores because their business practice is terribly flawed. Again, since I had been a long time customer from which they had made thousands of dollars in interest over the years, I don't think they tried very hard to contact me if they tried at all. Therefore their customer service was non existent and my jewelry is gone forever.

Best experience ever! Was going to pawn my diamond wedding band but Michelle suggested taking out a cash loan instead because I may change my mind within six months and want it back! Got cash on the spot! Awesome!

I visited this store and had business dealings with purchasing jewelry and pawning, Met a nice women named Michelle here was very impressed by her knowledge of jewelry, she is very professional and kind, I will differently will be back and will recommend my family and friends. The store on route 22 North Plainfield, New Jersey.

Every time I walk in there, the staff is welcoming, gracious, and treats everyone like family. I would absolutely look to them first for any jewelry needs, be it purchase, repair, or appraisal.