Westerra Credit Union E Alameda Ave, Denver

We hadn't done a refi in years. Shannon Daffer was amazingly helpful and professional. She made the refi easy for us. I would and will recommend Shannon and Westerra to everyone.

Michael Epstein is incredible! I was in total despair towards the end of the mortgage process, but Mike pulled me together and showed great professionalism in finalizing the loan. Love ya Mike!

Love Westerra CU! Terrific full-service banking with a small town feel.

Note: Westerra emailed in response soon after this review, so I give them credit for doing so. The accounts were resolved. There was an unusual 5 day delay on crediting an ACH transfer. Don't know why. To be fair, bank customer service is spotty all over the place. Cap1 is barely any better, neither are local most local credit unions, Wells Fargo is virtually a criminal enterprise, and Chase views most clients as mere annoyances unless they're bringing in $100 million or so. It is what it is. Customer service can be uninspired. It's true support staff often does not answer the phone...and aren't always knowledgeable about bank products or procedures. I opened a CD (with mandatory accompanying savings account). The transfer from Chase to fund the savings account left chase on a friday...today is tuesday and the amount still isn't showing in the Westerra account. I've never seen that kind of delay...assuming it is only just delayed. And, cash contributed to the account isn't even showing as available 4 days after the deposit. We"ll see if either deposit actually shows up. I only opened the account for the CD...the rate was significantly better than the brokered CD rates at Schwab. I sacrificed some Schwab quality for the better rate. As long as Westerra pays the monthly CD interest, and credits the above mentioned missing deposits...I'll live with them until the CD ends.

Anthony responded within 48 hours to my inquiries (he is busy these days.) His answers were quite helpful. The loan proceeded and closed within the promised timeline. Closing costs, APR and origination fees were low.

Thank you Nancy and Westerra. We will stick with Westerra for future mortgage and refi needs!

I have consistently had top of the line service! We as a family, could not be happier with the customer service, responsiveness to questions, professionalism, friendliness, and generosity in our community. I have never worked with a more outstanding community bank.

Westerra CU had most comprehensive website for designing a loan in a simple snapshot and Dave Frey, my mortgage specialist, was very informative, very helpful and prompt while working on my loan. Thank you again!

I was so excited to share with my friends that I can access my Westerra account at 7-11 stores with free ATM's AND that my free checking account earns debit card reward points. I love being an owner of my financial institution and reaping the benefits of being part of a not-for-profit that truly is focused on saving me and my family money on our everyday financial transactions.

Really bad customer service when they won't let you enter the building. The current social situation has made the tellers very bold. They just disregard a customer request looking for assurance that the money that you cannot see them handling is being handled properly and that no money is being pocketed. When a customer makes a request, address it. You have no right to ignore it.