Western Security Bank King Ave W, Billings

Honestly I gotta say I'm very disappointed with this bank. Recently I opened up a new account, I've had an account with them in the past and I tried going in this branch to possibly get a credit card because I needed help with putting down a security deposit for a new place then paying full rent on the first. I believe it was Candace with red hair in the front that wasn't helpful at all and didn't seem too sure of what she was doing, she explained she couldn't log in to get me a credit card and then proceeded to say it would take 2-4 weeks to receive approval for a credit card and didn't give me other solutions to help my situation so I decided to leave since she was really disrespectful and not helpful at all and I called a different branch and they explained I could get approval for a loan the same day so I waited for a lender to call me back to get the info to approve me for a loan which I only needed 1000, they told me their minimum was 2500. So I decided to apply and it came back declined because I have other car payments and rent to pay. Although my credit score is great and my payments history is also wonderful they can't even help out their customers when it's really needed. I have to say this is extremely disappointing and I had to go to a credit union to get help and I was approved by the credit union. Also they charge 5 dollars for a cashier's check.....won't waive it like most banks when you're a customer with them. So I'm sad to say I'll most likely be closing the account soon.

Kelly Duray and Hope Headlee in the Mortgage department are absolutely fantastic. They are very knowledgeable, quick to respond to questions, and Kelly went over dozen's of different loan scenarios for me and helped lead me to the right option for my situation! Also their fees and rates were extremely competitive, I checked many different options and they provided great terms right off the bat! I would recommend Western Security to anybody who is in the market for a mortgage!

Multiple rude employees, extremely long waits and beyond horrible customer "service" skills, especially stephanie. They need to retrain or hire new employees that value the customer. I really dislike this location but I am forced to bank here due to a business account. Less then 1 star

Western Security Bank is the BESTEST bank in Billings, Mt. If you have any problems go into any branch, the employees are friendly, jump in to help solve the problem, and arent rude to people like they lost their manners like other banks. Will recommend Western Security to everyone I know.

As a business, time is valuable. When it takes 30+ minutes, not just a 1 time incident, to make a deposit in the commercial lane it makes me want to considered moving my account.

Christina Garza was professional, fast, and helpful in handling two loans for our family. Super customer service from start to finish!

Carson and ana are so awesome at western security on king. You guys rock

It is a great place to bank the people are so nice .I would recommend it to anyone who is looking to do future banking .

Shawnee,Liz nice to talk to. Stephanie is my favorite.

seriously frustrating how slow the drive through is... I'm always waiting twice as long as any other location