WESTconsin Credit Union W Clairemont Ave, Eau Claire

The second time they bought me insurance due to paperwork issues and had to refund it. They are the worst lender I've dealt with. For the low cost of 5,000 a year they'll give you car insurance. After a dozen emails and attempts to get them what they want they refunded my money back when they were satisfied with the fact I've had insurance for the life of my loan. But still charged me for it a week after my insurance lender dealt with them directly on my behalf. My full coverage with Geico is 540$ for 6months. You can see based off the price Westconsin is not looking out for there consumers best interest when they're charging 440% of a market approved rate to there lenders and charging it against the loan with interest. I did not have to pay a dime for this and I'm not writing because it cost me money. But the predatory lending of 440% markups on insurance and a month of back and forth to deal with this issue (twice on two loans) is unacceptable.

Teller 990 I was paying a loan part in cash and part on a card. She did it all on the card when she already had the cash in her hand. What if my account would have went negative from her negligence? Money handling skills should be more of an importance I guess.

I give Wisconsin credit union a 10 for a rating. I will be posting a review. When I needed a safe place for my money and no one else would give me a chance your credit union did and that’s a plus as a manager, I know that we have to have great judgement skills and this is one thing I look at in a valuable business, A business that cares about committing to the customers. I thank you for giving me the opportunity to have an account with you and I hope we can grow together with future opportunities for loans and credit cards. Also you have fast deposits same day that’s awesome with the mobile deposit app keep up the hard work and once again thank you. Sincerely, Northwoods Motel Manager Larry Kauffman

I appreciate the customer service at WCU. My questions are quickly answered. I have moved all our numerous accounts to them from mortgages, checking, savings and trust accounts. I have been very pleased since I migrated accounts back in 2016. They were there for our businesses when we needed them during the PPP program and having had to work remotely during that time due to a family emergency out of state, it was coordinated effortlessly with the staff at WCU. It's the personal touch that keeps me loyal. The tellers are also warm and friendly when you walk in the door. If you are not a member, try it, you won't regret it.

I am a Westconsin fan! Great interest rates and willing to work with their clients. I switched from my previous bank that I was with for 25 years but anytime I needed a loan the interest rates were better elsewhere. With Westconsin they always give me the best rates! This credit union values people! Updating this as my previous mortgage was with Rocket Mortgage and Westconsin beat them out on speed and ease of getting approved!

Westconsin is the best bank I've ever had. Anything goes wrong with you're account they call you immediately. There customer service is outstanding also. They listen to you and help you in anyway they can. Always friendly and polite as can be. 10/10

Would recommend they are so friendly I feel like I'm a another family to them. When you need emergency funds they will help the best they can do for you get the money for your needs. I have 1 car loan and 3 loans from them very friendly. WOULD RECOMMEND

I was on my lunch break and in a rush to open an account. RACHEL was a rockstar at being super kind and quick when opening a new membership savings. The building is also super clean and modern. 10/10 would recommend!

I needed a checking account for a non profit group I was heading. My bank couldn't offer it free so I was referred here from the org. I figured since it wasn't going to be my primary banking and only using it when needed. I have set up multiple accounts from several different banks. I have no issues with the way the place operates per say, but here are some of the reasons I give it one start. -never once have I ever been able to call and talk to a person without waiting 20 mins or more on hold or waiting several hours for a call back. I feel this is acceptable at certain times, but this has been every time I have contacted them. -online banking has never been able to be set up- I found out later it was because the rep who set up the account punched in some numbers wrong so when I always tried to use what I had it never worked -I don't know if it's computers or the people, but simple deposits take an exceptionally long time. Drive through isn't too bad, but there have been times where I wondered what they were doing.... -I don't feel the employees are trained well in observation. I was waiting in line and twice while I was in line other customers walked right in front of me and they serviced them. I said something and they told me they just help whoever gets up to the counter..... If these things don't bother you than I think you will be good, but for me it's not a place I would recommend to friends......

the absolute worst banking experience I ever had!! make a big deposit in Eau Claire and spoke with an officer of the bank who guaranteed that there would be no hold on my large deposit in Chippewa Falls and that was a lie, was told government and insurance checks have no hold. I will file a grievance!!