West Community Credit Union Pond Fort Trl, Lake St Louis

Unfortunately, due to some major health issues I was struggling to make payments. I was paying for protection and insurance on the loan for life situations like this and was treated very poorly. I had asked for them to work with me or if i can give the car back willingly. Rachel the manager in members services has been highly disrespectful, unwilling to work with anyone and will just straight up tell you she doesn’t care about anyone’s situation. This credit union also does not report to your credit properly, and when you call Rachel (she the only one that is able to talk to you about these things) to ask how to resolve a error in reporting or speaking to them about anything on how on their behalf to solve anything. She will just tell you that it’s not her problem and to keep disputing the issue with your credit and if you’re not willing to be a good customer she doesn’t want to help you. Extremely disrespectful. I will never recommend this lender to anyone due to the amount of disrespect and money i paid to be protected and to be treated so horrid.

They were so helpful and friendly in assisting me to secure a personal loan. I was in a bind and Treat was there every step making things happen. I have been with this credit union for over 25 years and they always make things happen.

Staff here is awesome and secured my auto loan within 24 hours. They were great I highly recommend this location!!!

Always receive great, fast, and friendly service when I come in. Very helpful to their costumers. Thank you!

Super easy to work with. I was in and out real quick with the check I needed.

Fast and friendly service! It’s also right around the corner from my house! What more could I ask for!

Good in person for simple transactions everything else needs improvement.