WesBanco Bank Broadway St, Carnegie

Considering switching banks. I moved to Pennsylvania from Ohio about 6 months ago. I opened an account here because of the convenient location. But after sending multiple emails and leaving multiple voicemails I still haven't received a callback or an email reply. If this is the level of customer service I should expect from them then I see no reason to continue banking with them. Very disappointed. Especially since I went to the wesbanco in Bellevue and they said that they had heard other people complain about the Carnegie location as well.

Worse branch I have been to. I went to deposit My wife and I tax Refund check. It was refused do to my wife and I not having a joint checking account. My wife and I have been married 3 years and we have never had this problem. I had enough money in my account to cover the deposit. My wife and I endorsed the check. After they told me this. I did research. IRS refund checks are considered " Safe " checks. Irs says it could be cashed if both have endorsed it. They even have an option of direct deposit into my individual account. Also I could have just signed my name on the check and it still should have been deposited due to power of attorney up to 10,000$. Our check didn't even scratch that. On Monday we will go to our main branch and see what is what. We both have accounts at Wesbanco. I have had one since I was a kid. If I want it cashed I could have went to any bank and paid a fee. Why would I do that? The Date was February 27 at around 12:30pm

The managers and tellers really need to learn the policies of their own bank ask them if they can cash a check that was written from a WesBanco account and they tell me no because it was a handwritten check and I would have to open account and they would have to put a hold on it so I called the regional office and they told me to bring it in a $5 fee and a valid ID if they'll cash it no problem and plus the manager that I talked to seemed like a snooty b**** on the phone anyway.

They aren't even open when the hours say they are, and the ATM is consistently out of service. Worst branch around apparently

Well deserved 1 star. Do not open account with them

The people here make it worth transferring there.