Wells Fargo Bank Long Prairie Rd, Flower Mound

it said on the website that this branch would closed at 5pm. But I couldn't get any answers for my calls started before 4:30pm. Then I tried Chase Bank cross street and get an immediate answer with my first try. Wow! they are so different in customer service quality!

If I could leave negative stars, I would. Imagine a world where a teller gives you $400 TOO MUCH money on a business transaction, you find it while buying your coffee and TAKE IT BACK. You tell the girl she should be more careful. You get back to work and the service manager calls your place of employment to tell them you were rude and had no business barking orders at the teller when you told them to be more careful amd returned the money. What kind of bank shames people for doing the right thing? I will never use this location again.

Have been a Wells Fargo customer 21 years. Came to This branch at 4:40 to make a deposit. The teller told me he wasn’t comfortable depositing my check (it’s from my employer of 9 years) as there has been a lot of fraud lately and he cannot pick up the phone and call the bank or company that issued the check to confirm it’s authenticity. I was informed I need to speak to a manager but that none are on site and he recommended I come back another time. Second time in three years I have come to this branch. Both visits were extremely frustrating with the lack of customer service. I went to the branch down the street and deposited the check no questions asked. Do yourself a favor and skip visiting this location!

I am so disgusted with Wells Fargo right now. Your “no interest” period is a scam! There is no warning when you hit me with interest that was over the balance I had left! And then you started charging almost 30% interest after that! I know one bank I will NEVER deal with again. Disgusting!

The most poorly managed WF branch around. ATM always broken. Takes multiple people to do anything on the inside. Guess what Wells Fargo clueless manager: If the ATM is broken make teller service a priority because WE HAVE TO COME INSIDE. What a joke

Very nice banker. Staff is always friendly, there's coffee, good easy location. I like Wells Fargo in general not much else to say.

This place has wonderful customer service. I'm happy I switched my business over to not only Wells Fargo, but to this branch specifically. The customer service here is impeccable!

I have been banking here for many years, and always had great, friendly professional service. Even during a pandemic, the employees here could not be more courteous. A+

Worst bank customer service ever. Never understood the staff changes and also when they follow rules and when they will not

I hate this bank you are unable to walk in for service appointment only.