Wells Fargo Bank N Sunrise Way, Palm Springs

This is my local financial center and I've always found the staff exceptional at assisting with all types of matters. I make appointments for services, and they always are exceptional meeting my needs, including notarizing documents beyond those required by Wells Fargo. I see comments about lack of tellers, that is true of all banks throughout the pandemic, at least almost all of their locations have been open. Most recently I have been impressed with Alex, Senior Branch Premier Banker at this location. I have spent hours trying to accomplish similar things at other major banks. I retain the Wells account because of their Customer Service.

I’ve been to this branch a few times in the past month and the only consistency is the poor customer service. Everyone claims to be new or short staffed and they have “a new system” that nobody in the bank, even the manager isn’t trained on for a simple transaction? I wasted 45 minutes today while the manager was trying to figure out how to withdraw money and what withdrawal ticket to use. The manager heard I was frustrated waiting so long and didn’t even bother to approach me or apologize, just sat on the phone. I get this is a bank and some of us need banks but I don’t have any other issues with Wells Fargo, just this branch. I hope executives read all of the negative reviews, it’s customers sharing what’s going on at that branch. The manager Stephanie needs to lead, take charge, understand operations and be a good example in offering customers good customer service. I left without any transaction being done after 45 min and plan to go to the Palm Canyon branch tomorrow for these simple transactions. The oddest part, I called my OC Wells Fargo branch and asked about the new system and they laughed and said the layers for approvals changed for some scenarios over four weeks ago but their systems haven’t changed and nothing that would cause all of this frustration today. The OC branch was so kind they offered to help me but I’m in PS and forced to use local branches. Please hire and train good people, your customers are counting on it! Thank you kindly.

Unbelievably poor service. Bankers unwilling to help a long term Wells Fargo Customers and answer a few questions. The worst branch experience of any Wells Fargo Bank. The teller tried to assist but basically only could repeat what is showing on their website and was unable to offer advice. One of the "Bankers" was clearly visible sitting at his desk and for whatever reason was not willing or available to Customers who were not his "high net worth clients". Never experienced that attitude at any Wells Branch before. Guess Wells at Sunrise is doing so well they can turn business away. I had tried getting advice on the phone. Ended up with someone in a foreign call centre that I could barely understand. Her advice was to look at the website or walk into a local branch. Guess I will look at Capital One for better service.

Terrible place to bank. Two tellers only (if you are even that lucky - they claim it is due to COVID and to protect their employees, however there are always at least 4-5 people in the teller area - not so socially distanced for those employees). HAVE to make an appointment to even talk to a banker (only major bank in southern California) to have to do this. They screwed up a simple wire transfer on the close of escrow on our primary residence so now are homeless until they figure out what happened. Also, good luck reaching the branch directly as phone just rings and rings. If staffing is an issue, hire more people - no jobs even posted on their site. Long time customer and will be closing my multiple accounts there later in the week. HATE BANKING HERE AT THIS BRANCH!!!

This bank is the worst bank ever, I have been to other Wells Fargo‘s who were happy to help me out with just exchanging denominations from $20 to $10. Because I am not a Wells Fargo member they gave me such a hard time, even though other Wells Fargo branches have been happy to oblige me in the exchange of money. They had to put their foot down and assert their position by telling me I can only exchange a $20 bill, after talking to the manager they were able to help me out but still had to tell me how they cannot do this ever again for me! I hope people know that this Wells Fargo branch are a bunch isn’t here to serve the community but here to serve themselves!

easily the WORST wells fargo i have been to. Their only answer to everything is “unfortunately we can’t do that” when asking something so simple. went in to get checks, the line was so long and of course they only had 1 teller open. Went in and explained i needed to get checks, then started talking about how they are unable to do so because of a cash advance, something i never asked them to do. The people in front of me asked to deposit their check and to get cash out which they replied with, “unfortunately we can’t do that”. There is absolutely no urge to help people and look more into something. The only response is that they can’t do what you’re asking them to do. Went down the street to the Wells Fargo downtown, had what i need done in less that 5 minutes. Extremely rude & they genuinely do not care. go to any other bank.

They say having a line out the door is not the experience they wish for their customers. Not true, because they do nothing to improve the situation.

When my grandma was dying in the hospital the corrupt manager here let her husband access her accounts and drain them. After Covid-19 this bank takes any excuse to screw over the customer. I saw a man get lied to about how he needed an apppintment when the place was empty, just to argue long enough for them to tell him he could wait for a spot but it would take up to an hour. There was no one else sitting with a banker, theyre just lazy. Quality of service in rapid decline. This bank takes extra days and weeks for things that happen on a computer at the press of a button.

I live about 50 minutes away, but work out this way. If I remember to come early enough, I occasionally come here since the Wells Fargo by my house is always a mess. I've never had to wait more than 5 minutes here, and the people are always super nice. I've had Patricia Bravo as my teller from time to time and was surprised that she remembers me as if I am a regular. She is always so kind and helpful!

Had a meeting with Kimberly last Thursday to discuss my deceased mother's safe deposit box. Drove alllll morning to get there from SFbay area. Had made appointment three weeks prior. Was told they couldn't get into it. Went back home, still waiting for a call...