Wells Fargo Bank E May St, Winder

My employer is undoubtedly one of the biggest accounts this bank has. I frequently make deposits here. However, just 2 days ago after depositing $1000.00 for my employer, I turned around and tried to pull money out at the teller window. Sure I admit I misplaced my ID, but doing an ATM transaction I don't feel it is necessary. However the major problem is that after going over to the ATM by Jimmy Johns and having it eat a $700.00 withdrawal, I went back in to let them know what happened and the branch manager Shelly pushed me off to wait. After being given a bad phone number and sitting outside for 30 minutes waiting to speak to a live person, Shelly instantly invited me into her office only to make a call and find out they wished for me to contact my bank. I have followed up several times with my bank and they haven't gotten any update from Wells Fargo. Whether an ATM or not, this does constitute as theft. She tried to tell me it would probably take up to 10 days prior to. For the record, more times than not their ATM's are not able to accept deposits or give out money after branch hours. Also, almost every time I've come in the branch to make a simple deposit, tellers seem to not know how to use the deposit card my company gives me. I have called this branch multiple times today and nobody is answering the phone, nor has the branch manager returned my call from hours ago. No wonder this branch is 2 out of 5 stars before this review. As a former Personal Banker for JP Morgan Chase Bank, let me tell you... You can definitely do better taking your banking business elsewhere. Update: As you can see they responded asking me for information. 1. Still no contact back from the branch 2. Makes no sense why they kept asking for my address when clearly not intended to overnight a check. 3. At first their person of contact wasn't going to help me without me giving them my PERSONAL PHYSICAL ADDRESS. I could see if it was to send me a check, however all they would have to do is refund or confirm that they took my money. 4. After pointing out that she was refusing to escalate my complaint without my address in simplest way possible, she escalated to only get an automated response saying it would be ANOTHER 10 DAYS. LIKE SERIOUSLY JUST GIVE ME MY MONEY BACK!!! THAT LITTLE 700 DOLLARS ISNT EVEN GIVING YALL A LOT OF INTEREST. SCREW THE CORNBALL GIVE ME MY MONEY BACK. YALL HAVE HAD ALMOST A WEEK TO COUNT THE ATM AND SEE MY COMPLAINT IS VALID. THE LAST PHOTO POSTED IS THEIR ATM SHOWING IT NO LONGER COULD ACCEPT OR GIVE OUT MONEY AFTER IT ATE MY MONEY. NOW I KNOW WHY THEIR ATM'S ALWAYS HAVE THIS MESSAGE, CLEARLY THEY TAKE PEOPLE'S MONEY OFTEN.

I opened up a Savings account today, Mr. Hjeimstad helped me set it up. He also explained all the rules & extra services that were available. He also took time to answer all my questions. I had no idea that kids can open savings & checking accounts at 13 (with parents consent & help, of course)! Im planning on coming back with my teenagers to open accounts, so they can start learning good financial habits & saving money. Ive been with Wells Fargo for almost a decade now, & they always provide great customer service! Thanks, Mr. Hjeimstad! ⭐⭐⭐⭐⭐

I have been with Wells Fargo in winder in 2009. I have never had any issues with them. They are always so friendly with me. I'm absolutely happy when I go in there. Everyone always greeting me and on their busy day the teller that is assisting me they always apologize for the wait. But its not their fault. Way to go Winder Wells Fargo!!!! I would give more stars but 5s the most they give.

The customer service in this bank is horrible. I went there to cash a check I received from a customer. They said needed to verify it, which is fine. When they couldn't get the customer on the phone, I was asked to come back the next day. That afternoon, I received a confirmation from my customer. I went to the bank the next day, stood in front of the same teller and spoke with the same manager. They confirmed they spoke with the account holder, but would need new confirmation since it was from the day before. Wasted over 2hours in this branch to walk away with frustration and no check cashed. They wonder why I always decline their offer to open any accounts with Wells Fargo.

I moved out here 3 years ago and started using this location! They've been AWESOME right from the start!!! I like the way the manager handles things when it gets busy to try and keep customers moving. I was skeptical at first because everything out here is much slower and I quickly learned its a "who you know" type of town, so my concern was whether or not anyone would care about the services I need. As a treasurer, business owner, etc I feel more comfortable keeping all accounts and opening any new accounts/services under this branch's management team.

Christy & Stanley were absolutely amazing today! I was in a really tough and seemingly impossible situation but this branch GOT-IT-DONE. I am beyond grateful that, they not only took time to listen, they showed me genuine compassion and understanding despite their busyness. I know it can be frustrating to be in a hurry and end up having to wait at this location but it’s clearly because the team members want to be thorough and build a relationship with its customers. I was stunned. Customer Service was unlike anything I’ve ever encountered at my own bank (SunTrust). Therefore, after today’s experience I’ll be leaving my bank and transferring to Wells Fargo. Thanks Christy&Stanley!

This bank is the worst bank ever I spoke with Domino Sapp manager and she would not help me. My stimulus check went to an account at wells Fargo and my bank is renasant bank. I have everything I need to prove who I am and they still couldn't help me out getting my stimulus money.

This Branch is my local and go to bank location. I was helped today by a man named Stanley and he and the other employees were very welcoming from the time I walked in to the time I was leaving. Stanley was very to the point and kind and not to mention very professional. I was able to take care of everything I went in for and leave all within a reasonable time frame. Thank you, Wells Fargo of Winder, for my enjoyable experience.

This branch is the absolute best. They actually have a diverse staff that is fluent in several languages. During our wait, I noticed just how dynamic this location really is. My uncle passed away several weeks ago and I have had the pleasure of helping my widowed aunt with some of her affairs. The staff was both knowledgable AND compassionate. I wholeheartedly disagree with some of the other reviews. Please see for yourself

THE WORST BANK IN WORLD!!! If i could give 0 stars i would! Terrible customer service and extremely rude inattentive tellers! Every time i come to this bank there's ALWAYS a problem! Not to mention the teller manager always has to cause problems with my accounts that are never there! One time one of them had a smart mouth with me and i told her off! My husband and i have a business and personal accounts with them and every time i need to send money to an employee of ours or cash a check or what have you they always have some stupid excuse or another not to do it and the excuse changes every time! I finally had to just use the atm to deposit a check and wait the next day to access it...we are switching banks for sure!