Wells Fargo Bank Jones Rd, Houston

Came in to open a youth account for my teen - to teach her the importance of banking, etc...only to be turned away because they were going to close in 35min...and it "could" take "up to" 45min to accomplish the task. There was not a single other customer in there too...just obviously didn't want to work. Went to another WF branch today and they didn't want to see us without an appointment. You would think I was trying to get a small business loan...this is a simple checking account for a child. After 30+ years with Wells Fargo, I think I'm getting the hint: They don't want my business. They don't want my kids' business. I was a little slow to get it...but I get it now. Message received. I will certainly take another bank up on their constant invites to switch banks...AND receive a nice bonus for doing so.

If there was a minus stars, that is what I would give to this bank. Waited over 10 minutes in the drive through because there was only 1 teller. No one came to help for 8 of those minutes. Then when I got the cash from the check that I cashed, the bills were all sorts of different ways. What happened to the days when you got all the bills facing the same way? Heba you need some training. Things have not changed at this branch. I just hate going there, but it is convenient. News Flash: If I am in the drive through, I don't want you, the teller, to interrogate me about talking to someone about investing. I am in the drive through, so I am in a hurry. However, at this branch, there is no such thing as hurry. Takes forever to get a transaction completed. Also, my cash is NEVER turned in the same direction with the bills facing in the same direction. It is a mess. So if you can't do that right, then I probably know more about investing than anyone at your branch! Tirade over........until next time.

I have been coming to this location since last 10 yrs and i have never come across with such a bad customer service… for the safe deposite box they usually come upto you and ask you but recently i have come here twice and no one is even bothered to help you!! They are just busy with their work!!

Horrible service, every time I have to come here I'm given the run around when trying to cash a check. My employer uses WF so I'm forced to deal with this company. I refuse to bank with them after having to join the class action against them years ago. Because I'm not a customer they always give me a hard time. If you need a check cashed and you aren't a customer you're better off just going to any nearby gas station that has Western Union.

The worse bank location, We been deposit for years at this location now is been like a month that the service I really bad and the wait is worse 36 mi. To do a deposit and just that for today others days are the same , now I going to do the deposit on the bank on Jones and west rd I go back and forth in lest that 15 min

Excellent service today by Destiny. She took care of our notary needs for some legal documents needed in real estate transaction. Definitely recommend this location for quality services & friendly faces!!

I just started working again, my HR hasnt set up my direct deposit quite yet & get my payroll on a paycard credit card, I went in 2 wks ago to have the $ put in my checking account, great experience, No problem. Went in today 4/23/21 to do same procedure for the last time. NOW they said NO, we can't help you. , all of a sudden its against polices, NO CUSTOMER SERVICE 😒

Nice and fast bank! Dianelle was very sweet and helpful, thank you!

Just moved to this side of town and have started coming to this location as my main bank. I use to go to the one on memorial. This location has always been able to fix my issues, which have not been many. I go in to cash checks, deposit money, or take out. I have never had an issue with any of the employees I have dealt with.

Most of the tellers are very kind for the most part, but Caitlin in particular, is so nice. I come pretty much everyday for my business, and every time I come, she is extremely polite with a smile on her face. She definitely deserves recognition for her positivity and hard work. Thank you Caitlin for blessing everyone you serve!