Wells Fargo Bank US, Waco

We had an appointment with Arthur at this branch on January 7th, 2022 at 4:30 PM that I scheduled online. Around 11 am I received a call from Arthur stating that the appointment time would need to be moved up for us to complete the process since the bank closes at 5:00 (then why offer appointments at 4:30???). Anyways, my husband and I arrive early for our appointment and we get started with Arthur. Halfway through the account set up and merge, Arthur notices a customer walk in, and left our appointment to great her, which I found odd, since we were in an appointment already and not at a natural stopping point. Arthur returned and asked us to move to another banker to accommodate someone who was late/unexpected (I am assuming because they were wealthy). The entire experience was very frustrating and unsettling, and made us feel as though we were not as important as this other customer. Throughout our time with Arthur we attempted to make small talk (reasons for opening new account, relevant stories, ya know - normal stuff), which he ignored, and kept saying "sign the pin pad" - he had 0 people skills or ability to hold an informal conversation - not a good look for a "Relationship Banker" I have been frustrated with Wells Fargo for a while, and the customer service received at this branch may have been the last straw for my husband and I.

Wells Fargo sucks! Left after 12yrs doing business with them. Never been happier.

I have been a proud customer of Wells Fargo for a very long time. So disappointing today when the processes that are in place prevent you from getting any service. I needed to request a new credit card so I did so through the app. The app tells me that it cannot process that request and to call. I call through the app, and I get a notice that I can’t make the call through the app. I go to my local branch, they tell me that they can not help with this and to use the app. I looked up the main 800 number online and call the main number only to be put on hold forever. When I finally get to speak with somebody they transfer me to someone else. Then that person transfers me to someone else. All I need to do is get a replacement credit card since mine is expired.

I opened an account online and even made my first deposit online...all from the comfort of my own home. Very convenient and easy. I get notifications for account updates and feel as if they are on top of their game. Thanks!

we have always been treated well here & if you need to deposit cash or checks & they are closed you don't have to worry their ATM allows you to do so.

Does not have a drive up ATM, very inconvenient for those of us with small children. And no I don't need to see a teller just to get 20 dollars???

Open the lobby Open the lobby Open the lobby Open the lobby Love spending my lunch break in a drive thru.. Pay more for better employees or Get the the over paid to do more..

Quick wire transfer from another bank. Annamarie is very friendly and professional. Thanks.

Worst location ever. Always slow getting people through the line waited about 40 minutes before multiple times, they have very rude customer service, and don't account for their mistakes. Wouldn't suggest this location

No one ever answers the phone here, or any of the other local branches.