Wells Fargo Bank River Rd, New Milford

Worst fargo in nj, have 7 person inside to work but only one drive thru making service never again with fargo

As frustrating and unprecedented as these times are, I am unbelievably thankful for a person at this bank by the name of Kayasia (hope I spelled it right). After going back and forth with customer service and waiting on a new card- I decided to come to the branch to get me a temp, not knowing there was a wait at the drive thru and that you would actually need an appointment to even get inside. This lady went OUT OF HER WAY TO HELP ME. As busy as she was, she got me in and out in a matter of 5 minutes, was super kind, thorough, and just so pleasant to have dealt with. To her superiors? If you see this? I am imploring that you give this lady a raise. Her kindness and customer service is one that is seemingly hard to come by these days and I believe we need to give people like her the due accolades/appreciation they so deserve. Kayasia? Thank you for being amazing!

As a leading Financial Institution they should be ashamed of themselves closing other branches that have drive thrus and creating such a long line at this store during this pandemic. Someone is thinking with their profit margin in mind instead of the customer. Very disappointing. In addition i was very disturbed to observe the staff not to adhere to any sort of social distancing protocal and one of the employees did not have a face covering, and thought it was funny.

Highly recommended. Excellent Service and very friendly and helpful staff.

A little wait for customer service