Wells Fargo Bank US, Willingboro

The absolute worst drive through ever. First of all, their deposit via ATM is not working. Second, their signages said that there are two lanes but when I called for banker, she said there is only 1 lane. Fine. I drove around to get to the lane 1. Waited for 15 min as there were 3 cars ahead of me. When it was my turn, the lady in there today (7/5/22 at 4:30PM) was the most disrespectful person I have ever encountered my whole life. I couldn’t hear her so she made some nasty comments but despite of it, I patiently waited. She made me wait for good 30 min without any instructions but to put my money and ID cards in the canister — NEVER CAME BACK. I had to take my money and IDs and drive away. What a horrible experience. I would never go back to this branch. Ever.

Over a month now I went into the branch with documents from my mothers estate and I was told that they couldn’t take me that Saturday because they were only by appointment they said that you know I could try back or schedule an appointment and I said well can you take my documentation at least let me know if it’s approved and then I’ll schedule an appointment a month later I’ve still not heard back from that branch and this is after two weeks ago reaching out to the Wells Fargo complaint department who said that they were going to contact the branch. They transferred me over to that branch and there was no answer and nobody touched base with me to see if my complaint had been resolved. I’ve also emailed an individual by the name of Terrence at that branch who was the one that said that he was going to send the documents for review with no answer and it’s been 10 days since that email. Just called the complaint department again no answer whatsoever. I don’t have the time to stop in to that branch during regular work hours and no one is of any help to me awful bank Over a month from this person replying to this comment and still no resolution.

I have been trying to make an appointment to see a banker. It will not allow you to do so online so you have to call to make an appointment. They do not answer their phone and are listed online as being temporarily closed which is a lie because the drive through teller is still operating. Some people need need other services than deposits, withdraws and check cashing. You would think they would have a better system in place this far into the pandemic that could service all of their customers.

Can I just say Wow! Need a total overhaul starting with the branch manager. Staff can come up with every reason why they can't help customers. While if you drive 2.5 miles up the road to Delray its a totally different experience. Do better!

I was very dissatisfied with the customer service I received when visiting this location last week. The woman that helped me was rude, made me feel as though she was rushing me,and had the nerve to speak in a condescending tone. I went to the location in Delran instead to handle my affairs. Their service was much better and it came with several smiles. Unfortunately, after taking care of what I needed to, I decided to switch banks. So far I'm extremely pleased with TD.

Excellent very helpful, Jessica was wonderful this branch by far is the best one in my area of Willingboro moving here just recently the Burlington store or bank were awful I'm handicap after being in line an hour they refuse to cash my pension check because i did not have an account and it's a there check needless to say I had proper first and secondary I'd awful teller awful supervisors teller but thank God for Jessica and her branch and for employees who know there bank policies! Thank you Jessica!

This is the first time I’ve seen a bank with slowest employees. They don’t pick up calls and when they do they will be rude to you. Yesterday I tried to get an appointment but I couldn’t through the app so I tried calling. No one picked up the call!!! I tried several times.... I needed some stuff from my safety box for an emergency occasion.... but No one picked up the call!!!!!

Worst customer service. I came here saturday to open a business account. I waited for 1 hour and when somebody came to talk to me i was told they were short and couldnt open the account. What is a bank for if you cant open an account? Do not cone here. Unprepared people work here.

Damn why is it that this branch always messes up on transactions. Not only that they always give you a hard time over everything and still mess up on simple deposits. Other branches everything goes smooth but this one the last 3 transactions they've messed up

Terrible service! They treat people with no human decency and make fun pf poor old ladies behond there back. Disgraceful, condescending chatter that is just an attempt to hide their own lack of knowledge in doing their jobs.