Wells Fargo Bank S Wayne Ave, Waynesboro

Very polite and caring individuals at this location. Went out of the way to help me with a problem that was not their fault. Will continue banking here only because of the wonderful ladies working here!

Although the staff at this branch in particular have been very kind to me, I really do not care to bank with Wells Fargo anymore. Their policies are criminal and I hate talking to customer service on the phone because you're not only on hold for the majority of the time, but they also talk like robots and it is really a major turn off.

Very helpful and knowledgeable Helped me with a new debit card. REALLY FRIENDLY.. offered me coffee while I waited for Jacqueline Garrison to get me a temporary card also explained to me about applying for a credit card. But the reason for the review is because these ladies at Wells Fargo in waynesboro va are so friendly.

Im closing out my accounts with this bank immediately. Let me explain. I purchased something from a pizza parlor on Wednesday. The funds were removed out of my " Available balance" as always and put into the "Pending" . I checked my account on thursday evening at 6:00pm did a transfer out of my savings into my checking acount to make a purchase and to have a balance in my checking so I could deposit my check on friday morning . I deposited my check into the ATM like I always do because I find it to be easier and more convenient for me .after depositing my check an overdraft notice popped up on the screen . I had not made a purchase since thursday and I didnt have any auto withdraws pending .so I went inside to find out what was the issue .the teller told me that the reason for the overdraft was because the pizza parlor had taken their funds earlier that morning . I told her no ,the funds are withdrawn at the time of purchase and put into the pending . She didnt reply but I knew what happened. Because the pizza parlor took to long (since Wednesday this is friday ...Two Days ) to take out the money out of pending Wells Fargo put the money back into my checking without written notice to me via email ,text message ,or notice on my wells fargo app so it wouldnt confuse me on my balance like a responsible bank should , which lead me to believe I had money in there when I made the transfer on thursday to make my purchase. Mind you the pizza parlor purchase was very small ($10) and wouldnt alarm me as far as excess funds in my checking account all of a sudden . Well, on friday the pizza parlor withdrew their money out of my checking instead of pending where it should have been waiting in the first place . Well it left me with a 20¢ overdraft . I have overdraft protection and had money in my savings to cover the overdraft but because it was under a dollar Wells fargo did not cover the overdraft so when I put my check into my account I had no access to my funds until Saturday because of the 20¢ overdraft. Three points here . Point one .The bank put the pending amount back into my checking in less than two days instead of leaving it where it should have been so it didnt confuse me on my balance (because the amount was so small It wasnt noticable to me)which caused an overdraft . Point two .. The bank did not cover the overdraft because it was under $1 which caused me to not have access to my funds until the next day for a 20¢ overdraft . Point three. They said there was nothing they could do to help me since I put my paycheck into the ATM. The paycheck that I have been depositing into my checking account for the last four years which not a single one has bounced or ever had an issue with. And they can look on the computer and see the photo the ATM took of my paycheck to see its the same company and bank account that I have been depositing for the last four years and then refused to allow me an advance. So Im left with no access to my funds dont have but $4 in my savings and am suppose to go to dinner with my family tonight and have no funds .Which is going to be difficult to explain and embarrassing . Their policies are holding my funds hostage and " there is nothing they can do ". Due to the flawed policies of Wells Fargo bank I can no longer trust them to do my banking. So my accounts will be closed immediately in the morning and I hope this review that Im posting here and other sights will help someone else that might fall into that trap to avoid it and change banks also. Sincerely, Todd Snead

Went to get out half of what was posted as my available balance and Christine and Rhonda decided it wouldn't be a good idea to released the funds with no acceptable explanation. So if your bank says you have XXX.XX amount of dollars available don't expect to receive the funds. Spent 45 mins of my lunch break only to walk out with Zero dollars. Watch out for those two!

Very nice staff members that work here, always helping with a smile, much appreciated.

Only because they're closed on Saturdays now. I work construction so I have no time during the week. Now they can't stay open for 3 hours on Saturday because? Breaking my balls Wells Fargo.

The staff is unpleasant and gives me a hard time for simple transactions. Christine is snooty and always comes to the window to tell me and hassles me for doing transfers! Why???

If you dont have an account there you have to have 2 forms of identification. Why isn't a valid state identification enough? It has your picture on it. Customer service really lacks at this bank as well.

The employees there were very kind and patient with me when I had problems with the atm. Great experience!