Wells Fargo Bank E Whitestone Blvd, Cedar Park

Please fix your ATM. For the last six months, whenever I have tried it has only ever had money once. Front desk staff is great, but they do not call back.

I have a business account with Wells Fargo and deposit a cashier's check every week at this location. Yesterday, I went in with cash to make a cashier's check and was instructed to return only when I had two IDs, which is undqerstable because maybe that is their policy. The teller was unnecessarily rude and condescending, I felt unwelcomed here.

The absolute worse maintained ATM out of all the Wells Fargos in the area. Constantly something wrong with it. It's a new machine with the same issues. VERY frustrating!

It’s been 3 weeks already every time I come the ATM does not take cash deposits or withdrawals

DO NOT BANK WITH WELLS FARGO, they do not care about you as a person or a customer and will not help you when you have gotten your account hacked and your money stolen even when you report it right away

Some numbers at the drive-thru ATM keypad stopped working. Next few days I started having unauthorized purchases on my debit card. Good thing it was auto declined. It has been more than a week of the ATM not working and no one is actively maintaining the machine. Really unfortunate.

Don’t bank with Wells Fargo. Went to the ATM on Friday. Was shorted a significant amount by the ATM. They confirmed within 5 minutes that the armored service switched $20s and $50s in the ATM, not to worry, all is ok. Several customers were impacted. After being at the bank for an hour, I ended up having to leave after a “fraud claim” was filed and call myself to ASK if I could be refunded the amount I did not receive from the ATM. After waiting on hold I was told that they would have to review the claim BUT it is at their discretion to take up to 10 days to decide on a refund. The woman said she “made a note” to complete the refund “in a couple hours”. Four days later and no call back on my “claim” or complaint, and absolutely no refund. This is a joke. After banking here for a long time, this is the absolute worst customer service I have ever experienced.

I went into the bank with a couple of pretty obscure requests and questions and Paige was extremely kind and accommodating. She provided me with tons of helpful information—she has the best customer service!

I walked in to open a checking account the bank was empty and there were 6 workers doing nothing behind the counter. Only one of the ladies spoke to me then asked for help for me and a man in a blue suit said it’s goi g to be about 10 mins. Ok why when you guys are doing nothing I am going to contact the branch manager.

Pathetic service. Had to wait 30 minutes for some one to ask why I am there . Exploiting the Covid situation still . Employees are more into thier lunch breaks than customers. Plan to move all account out soon.