Wells Fargo Bank S Orlando Ave, Winter Park

Customer service reps and tellers screaming at you for no reason. Crazy.

Alben is the reason I won’t be returning nor recommending this location. My sister called to make an appointment for both of us to have documents notarized. When we first arrive, he writes information down my sister’s information in the notary journal and puts it away then examines her paper and sees that it doesn’t need to be notarized just filled out by a banker. He proceeds to say in the rudest tone possible that it doesn’t require a notary. My sister says okay. He then proceeds in that same tone to say I guess I can fill it out. He makes a comment about the lack of notary assistance again as if that’s relevant considering he’s a banker as well. I had told him that I had my identification and document as well. He finishes filling out the paper and sits there waiting for us to leave despite the fact that I have my paperwork out. I can see where his attitude of not wanting to work is going so I pack my paperwork quietly and tell my sister that we should go home. It should be noted that we were not rude to him in the slightest. She refuses and asks him to confirm that she called for both of us. And he acts like that’s the first time he’s heard of it. Then he reluctantly grabs my paperwork and identification then waits for me to fill it out which he pointed out rudely that I should do. He then stamps it. And does NOT document it in his NOTARY JOURNAL. I feel very uncomfortable even considering using his stamp since I have gone to countless notaries before and they have never acted like this nor failed to document the signature. We came in completely prepared as well. We had our documents and multiple forms of identification with us. So now I have to go to another notary so they can properly do their job and document it. So thank you to Alben for not only being rude but wasting my time.

Personal banker, Diana Ortiz, thinks that people who have disabilities should just "get over it." Eyes rolling and sighs under her breath accompanying those exact words. And the worst part is, her general manager stood beside her, listened & watched her behavior, and said nothing to correct her or address the obvious insult presented. Closed mindedness of this sort cannot be tolerated in today's society.

Terrible. No greeter or sign in so no one is there to direct you unless you have counter business. Their lack of knowledge on specific services cost me 3 days on a time sensitive issue. No excuse.

Hanny was very helpful. She took the time to discuss things with me in laymen terms so I could make informed decisions. Thank you!

I'm trying to get assistance and I can't even get a banker to answer the phone and their automation just got in circles.. no assistance? Might need to change banks. Ridiculous.

Always slow and understaffed. So many employees in the place but only one at the teller??? .... Hmm ......

Very nice people at most all branches. I am a non member and still get very courteous treatment.

This bank is still open during the pandemic. Saved my life ...

How can a bank have no 100 dollar bills,had to go to another bank, Maggie needs help