Wells Fargo Bank Hahns Peak Dr, Loveland

I had a good experience working with Maria Morales. I love the way she helped me with my business account. Well knowledgeable and fast service. So kind and personable. Christopher Murray was my first point of contact, and he was also welcoming. That reflects exceptionally well on Wells Fargo.

Wells Fargo as a whole has horrible wait times when you call their 1-800 for ANY reason. I have called multiple times to the local branch and rarely get to speak with a local person. They also nickel and dime you with fees on their checking accounts no matter how much money you have with them. If it wasn’t such a nightmare to change banks, I would have cancelled with them LONG ago. I do not recommend dealing with Wells Fargo at all. Also, one time I went through their drive through on a bike with my kids, waited 30 min to even talk to a teller and was told we needed to leave because we were on bikes, all while a person was on a motorcycle in front of us and they had no issues with him.

Maria is absolutely fabulous. I have had bad experiences with Wells Fargo in the past, but she handled my odd situation with grace and compassion. Thank you so much Maria!

If you’re looking for terrible customer service, this is the place for you. Two tellers and a manger took their absolute sweet time discussing trips to Mexico, birthdays, what’s on the days agenda, what’s up the rest of the week, destination spots and so on. Not a hello, welcome, we’ll be right with you or a sorry. Stood in their line as the only person to be served and eventually walked out because it was so awkward.

Absolutely sucks all the time! By far the worst branch of Wells Fargo in the USA. Avoid this branch at all costs. They don’t even answer their phones that’s how bad their service is, and if you’re in the coin business switch to Chase as soon as possible. They also comment back to you and say they will send it to corporate but I’ve emailed them before and they have done nothing. Don’t be deceived by Nick

We have a business account for years and been going to a different location with no problems. Went to this one and suddenly theres charges for doing transactions that we dont get anywhere else. Too bad Wells Fargo isnt consistent. Just another cash grab scheme like Wells Fargo is known for.

I closed my accounts with Wellsfargo earlier last month. Come to find out they really didn't close it. It was still open and I got charged for overdraft protection. When I went to close it the previous month the banker did not ask why I was leaving. They checked other in that box. Their outside ATM was also broken for about 3 months but there was no sign or anything, people would continue to try to use it and their would be a line always (people would put card in and then could not do anything from there). When I went in upset about the overdraft charges, they dropped the overdraft charges (which was the right thing to do). I am upset about going into the managers office and seeing "Bank Lives Matter" written on the white board in large letters. I feel that is extreme distasteful and inappropriate for such an organization. It's not professional. Bottom line: After 8 years, I am happy to have left Wellsfargo. I am very happy with First National Bank and a local credit union now.

The absolute worst Maria Morelos is absolutely the rudest, slowest teller I have ever run into. I will never step foot in this bank again and I may even cancel my Wells Fargo account. She acts as she has so much power on my $$ questions my withdraws and deposits. Horrible!!!

As a Wells Fargo customer for almost 10 years now, and a frequent visitor of this branch, I could not be more disappointed with the customer service displayed at this specific branch. The greeting of individuals with a loud "WELCOME TO WELLS FARGO! WHAT ARE YOU HERE TO DO?" is very impersonal at such a busy branch, and the conversations aren't exactly private at that point. As most people appreciate being acknowledged of their presence, (in a more appropriate professional banking way) most of us aren't public about what needs to be done at a bank. When I was sat with a banker, he was newer. I told him I needed to re-order checks, which I haven't done in over two years. I was told my personal banker no longer works there, and things have changed. While I am open to change, the way the banker handled me as a returning customer unaware of specific fees to new check ordering, I was treated as a "corporate number". I was told that "the checks couldn't be sent to the branch, because Wells Fargo doesn't want to be responsible for fraud, and that customers were considered a liability at that point". Now, the banker had NO IDEA that I've already been visiting the website to order checks, and their Wells Fargo webpage still allows the checks to be SENT to a branch of choice, with no additional fees. I figured since I hadn't seen my personal banker for a while, I would stop by on my lunch and catch up. I did express to him that the webpage states something different, and he flat out stated "no, we don't do that." I'm sure he could tell by my facial expressions, I was getting frustrated. He then "spoke with two managers, and they said the same thing." I canceled the transaction, because I didn't agree with new fees charged for shipping, and the higher cost of checks. I was severely disappointed with the lack of knowledge, and communication between managers and a personal banker... instead of coming to greet me and getting a full understanding of the situation (on the managers part). I then went to the teller. He was the Service manager! I took the opportunity to ask him about the checks, and he stated, "I just work for a big corporation, and I get my directives from higher up." (this ended my check re-ordering conversation because I had heard enough) . With that being said, I also work in customer service, for a big corporation and I would lose my job if I said that to ANY customer. Because to the customer YOU ARE the company. Here's what I gathered...Instead of accepting responsibility for THEIR OWN CUSTOMERS money, they wanted UPS, or which ever mail carrier they use, to be responsible. Lesson learned about Wells Fargo customer service, and apparently carrying a coffee cup around is more important than making YOUR customer a top priority. I won't be back to this branch, and I'm in the process of looking for a different bank. A bank that doesn't treat customers of almost a decade, like their an inconvenience, or a liability. Also, make sure the bank knows more about the system Wells Fargo uses, or how to navigate the site, so customers are not explaining discrepancies VIA internet. His statements and the statement made by his SERVICE MANAGER, "NO, that's not how it's done anymore, and I'm sorry I can't help"... or "This is a big corporation, and I get my directives from higher up." are not appropriate answers to ANYONE who moves a lot of money daily through your bank. This is a zero star rating.

Had a fabulous experience at this bank today, I had a couple transactions that needed to be done, a wire transfer, notarizing as well as a deposit. Brittany, Maria, Sadef and Austin where amazing to deal with, the customer service was beyond what I have ever experienced at a bank and more than I expected. Thank you to all for the amazing service!!