Wells Fargo Bank Main St, Billings

Closing my accounts at this Bank. They put a hold on a large certified check for 10 days. They never answer the phone, call the 800 number wait for 45 minutes, they can't help anyway because it's over a certain amount. Not many other banks do this. If you deposit on Saturday it doesn't clear until Tuesday! Taking my 2 businesses and personal account elsewhere.

My brother and I have been dealing with this bank since our mother passed away in September. Its been a total nightmare. To just get our names on her checking / savings account took over 4 hours. Now we are trying to close the ira account and it's a constant excuse after excuse. They have all the required paperwork and it shouldn't take this long.

today I went into this branch for the first time since moving here. I will drive to a different branch from now on (even if it's out of the way) because I completely wasted time going there today. I went in to get some charges removed that should not have been applied in the first place. I was very polite and understanding with the banker (knowing she wasn't the one personally responsible for assessing fees) she went back and forth to the branch managers office twice. both times she would not remove these fees. not once did the branch manager come speak to me or introduce his/herself. she could have called Wells Fargo phone services to resolve this ( I have worked for wells Fargo at a different branch before and I know this is next step to solving a problem for a customer) none of these actions were taken even after I expressed that I would be calling Wells Fargo phone bank, and possibly closing my accounts. I called as I left the branch. I simply explained the situation regarding fees. without even needing to bring up my poor customer service in branch, my fees were reversed without any questions asked. if it was this easy to help over the phone it should have been easier to help me when I took time to drive to a location and go in for help.

Very nice people, nice to deal with them. We had to wait a while (about 30 seconds - 1 minute) when I entered the building), but all my problems quickly and amicably decided. After the visit, the manager called me and asked - not whether I have any additional concerns or questions. Thank you!

Working on a home loan turned out to be a nightmare, worst customer service I have ever been through. Made my familly and I feel like we were just little people and not worth the trouble. We got the loan but it was the worst thing we ever been through.

I bank here. I don't go too often, maybe 2-3 times per year.. When I do visit them, I get fast professional service. Nothing to complain about really.

Some good but lots of bad moments with them dont do it go to little horne state bank if you can they are amazing.

Worst Bank ever u pay a bill it comes out of your bank account then they put it back in your account then they like to charge you 35$ when the money is in the account to cover the bill and then they don't want to work with you to fix their mess up I'll be taking my business elsewhere

Friendly people, good customer service, close to our home, never have to wait too much. I do recommend.

I have always been impressed with the staff's attentiveness when I call or stop in. Very good people to deal with.