Wells Fargo Bank S Gordon St, Alvin

Pulled into drive thru and teller doesn’t greet me. Just asks can I help you. I get my withdrawal slip. Give it back. He hands it back and just says, there you go. No smile, no thank you, no have a nice day. He was more worried about eating his cupcake cracker. I’ve been a member since 1997. I was disappointed in his customer service. He is a younger black guy. Very poor customer service.

Usually i have a great, quick & easy experience at this location but today Asile was in a terrible mood, uncommunicative & kept messing up my requests. I needed to simply deposit $ and get a money order but she kept putting in/ taking out money from different accounts. Very unfortunate. Hope she was just having an off day.

Im done. They run short staffed all the time, lines are long and takes forever. One cashier is always in a bad mood, they never answer their phone, they say notary service is free but never have a notary working, they are allowed to provide certain courtesies but they dont, so why would i choose this bank over another?

Is there actually a coin shortage only at this location? I go to 5 different banks during the week and it seems that this is the only location that has coins issues. I dont see a sign saying coin shortage.

Making an appointment here is useless. Each time I’ve had to do so, I end up having to wait 15-25 minutes after the appointment start-time because the WF representative, Brandy Clark, wasn’t ready. She also seems to be the only one in the branch who wears her mask around her chin rather than over her nose and mouth. It’s a shame the Gordon location closed down; I always received stellar service there. Now, the closest decent WF branch is a 20 minute drive away (which honestly might be a better option since you end up having to wait about that long anyway).

Hours are posted from 9AM- 5 PM on the door for the LOBBY but the doors are locked not allowing customers. The sign should be removed if the lobby is closed. Also clearly understaffed. Every time I come to this bank I wait in the drive thru for my entire lunch break. On more than one occasion I had to leave without being serviced bc the line just doesn’t move. There was another location down the street that was actually open on the inside and was much faster but they closed that location so now I have no choice but to come to this one. Something needs to be done to better this!

Drive thru not open. They currently only have two tellers. Have to go into lobby (long waiting lines). Was told could be up to two months before they can hire someone. Such poor planning/poor customer service by Wells Fargo. Time to switch to a new bank.

Worst banking experience ever Carmen was the rudest and wouldn’t help me after an hour of waiting. Don’t trust these people with your money

Worst bank EVER. Do not reccomended them period, my dad had the worst experience and they will not do anything about it and they are at fault.

If you need to cash a check or make a deposit, this is an okay place to do that. If you need anything more complex than that, PLEASE go elsewhere. I doubt any of the "bankers" could pour water out of a boot, with the directions written on the heel. The bankers here want you to go elsewhere and not bother them, please oblige them.