Wells Fargo Bank S Broadway Ave, Bartow

Worst service ever!!! Had me waiting over 30 minutes in the lobby while they were people that could help me then was told they wouldn’t help me because they don’t have enough time today. Never coming to this branch ever again or possibly even open an account with Wells Fargo after having a credit card with him for years and decided to maybe open a bank account today

Felicia and Tawain, I really appreciate you both from the superior drive thru services and customer service. You guys rock. All in all the staff in general, I can't recall unfriendly customer service at this branch, as I have experienced with others Well Fargo's🤦. CS can be a difficult job, dealing with all types of attitudes and personalities (I've done it, not and easy task at times). You all keep striving for the BEST.....

It's bad enough you're closing branches in every direction of Lakeland, but your atm as also turned off? We jump hurdles and you make it impossible to bank.

Was told to wait 1 second while 5 people was helping 1 customer standing behind 1 computer screen. Why do you have all those computers? Fired. It's just not poor management, it poor overall team location. Except the person driving the red Si. You cool.

I forgot the tellers name but today she was very helpful. I dont have an account here and they cashed a $3000 check here at no charge. None of the other Wells Fargo do that. I didnt get treated like a criminal and she didnt have to call my customer to verify the check. I'm opening an account here on my first day off. This is how I remember banks use to be.

I actually never do reviews but when I googled this branch to find out what time they closed I happened to see a previous negative comment and I just had to speak up. Very single time I go to this branch I am treated with so much care and respect. I’ve even come within minutes of of the branch closing on a Friday evening and I was actually given even more care if possible. Life has been so stressful and although Tawian is one of my favorite tellers ( myself and my family have always felt his positive energy and great customer service) the entire team has helped me and my elderly parents each and every time we’ve driven through their drive thru or walked through their doors. I wish that people who have bad days wouldn’t take it out on hard working folks. But I’m sure there will always be good people out there willing to speak up as to what’s right, honest and true. Thanks Wells Fargo Bartow!

Had a very embarrassing situation with my elderly father in law at the Bartow branch. Not going to get into details, but the level of dignity and patience the staff and cleaning staff handled the situation with was absolutely amazing. Both myself and father in law have been banking with Wells Fargo for many years and I don't ever want to bank with anyone else because of how helpful everyone was. I feel bad that I didn't get the tellers name in my panic, but your staff is amazing. Thank you for being amazing people.

"Tawian" gave superior customer service today! I look forward to returning to this branch soon. And not to leave out "Felicia" as she is always smiling and providing excellent service too. If I were to give this company a rating on a scale of 1-10, I would definitely give them a "10" thanks to "Tawian" today along with "Felicia". I look forward to continuing to do business with you all in the future! Thank you so much for today Tawian:) You rock! Have an awesome day! # 1Happy Customer

As soon as i walked in the bank i was greeted by and taken care of by Crystsl Padilla. She was most helpful in answering my questions and concerns. Crystal Helped me change my password to my wells fargo bank card really fast and it was a great feeling knowing she was there to offer fast and friendly service. Thanks to crystal i am changing banks. No more TD bank for me! THANK YOU CRYSTAL PADILLA!

I was in the bank on July 22, 2019 just after 9:00 AM. I was immediately greeted by a very nice gentleman. The young man who served me was also very friendly and helpful. His name was Tawian.Thank you Tawian for outstanding customer service!