Wells Fargo Bank Preston Rd, Frisco

What is the point of Wells Fargo branches anymore? The cashiers don't do any more than an ATM does. They refer you to the website for things they don't understand. And there are NO "bankers" that work here anymore. Just close it down and put up a kiosk because we all know that's where Wells Fargo is headed.

Absolutely zero customer service- feel like I just talked to an emotionless robot. This must be a miserable place to work 😅

These people are horrible. I went in a couple days ago to make change but they would not let me as I do not have an account with them. So what? I was just making change! It is a bank, I did not think it would matter. The women there were also very rude about it. They never apologized even once. I am glad I do not have a Wells Fargo account. So I went up the street to Bank if America and they made change quick and easy, no questions asked. Don’t waste your time with these people. I wish I could give them zero stars because they gave me zero help.

Despite the previous reviews, I had a great experience at the drive thru ATM. I was prompted within seconds of pulling up and had my check deposited a few minutes later. I was very pleased with the politeness of the employees as well.

I really like this bank. I never have to wait for anything, and I have had really good service from Amir. He really works for us and I call him directly if I ever have questions on accounts or services. I really like the place and it looks to me like they are working hard to improve service. Manager is regularly out greeting customers, which is also good to see.

They were too busy to want any more customers. The greeter suggested I return another day. I told her "no thanks, I'll go somewhere else". The response I got was a scrunched up face from the clueless greeter. Capital one gained a new customer that day, and waited on me immediately and gave me an all around great and positive. They aren't far from this Wells Fargo. I guess even after all their controversy and fines, Wells Fargo made enough dirty money to not care about gaining new customers. There's plenty of other banks around that do care and are worth supporting.

I don’t normally write reviews, and my actual teller was actually very kind. I walked in 15 minutes before close, so I understand me walking in is another customer before close I get that. But the employees were huddled at the front and looked at me like I was a plague when I walked in... no hellos, just a very awkward silence as they watched me walk all the way through the line before saying something. Not inviting at all, very uncomfortable, and really left me bothered. Just thought staff should know

The branch manager and teller manager were not willing to help. They are not allowed my friends to withdraw "available" fund in their account. The teller manager was even told a lie that she said all the Wells Fargo team memebers need to pay for a fee for temporary checks with a wells fargo team members checking account. I am not feeling those "managers" are really doing the jobs they are supposed to do. When I was requesting their name and business card, they said: sure! I will give it to you, and they never did. I have asked more than 3 times. Please watch out and not to go to this branch!!

Went to this branch a few weeks ago to access my account and decided to ask about loan options. I was immediately directed to Jorge Gochez, we sat and spoke for a while about my needs and situation. He told me about a few options and I enjoyed my experience tremendously. So much so that I actually ended up coming back today to open a line of credit. They are very open here and operate differently than most banks would. If you have any interest in knowing what the best routes are to handle your finances don't hesitate to come here and ask for Jorge. Best guy!

As you can see from all the other reviews...terrible customer service. The lady that helped me didn’t know what she was doing maybe new ? So I ask for the manager she had no desire to help me either. It was very hot In there as well and smelt yucky! Very poor customer service!!! Time to change banks:)