Wells Fargo Bank S Webster Ave, Green Bay

Very poor service and understaffed.i live in Florida and wanted to close my safety deposit box was told had to make appointment. Can't do going back early am. To bad. So my son will have to do it although he works all week. They need to close this branch if cant do better. I had to wait 20 minutes or more to cash check as someone else was complaining.

Only expressing this visit on 8-1-2018 Overly staffed, and the staff was rude. Banking is about hospitality which clearly this branch lacks. I talked to three people, not one person said please/thank you. Also, Donna could use some kind of attitude adjustment.I just talked to three people about closing my account. Nobody asked why, which kind of confirms my opinion. At Wells Fargo you are a number. That’s it. Good riddance.

I'd give them a zero star if I could. My father passed away, and many months later, I finally received a letter saying I was to inherit some account...but was given zero details. Not knowing the law, I went in to this location, where I was summarily dismissed. They couldn't tell me anything without my dad's death certificate. Okay, reasonable. So I acquired that, and returned to the same location. Now granted, I didn't make an appointment, but I only needed someone to let me know what kind of thing I was inheriting. Would've taken them 5 minutes to look up the info for me. After waiting AN HOUR, one of the 2 bankers was finally free. Before even glancing at me, she pulled one of the tellers into her office, and started visibly shouting at the poor guy. 15 minutes later, a wealthy couple came in. They had to wait, too. Another 15 minutes passed, and one of the 2 bankers left. The place was closing. After an HOUR AND A HALF total wait time, the only remaining banker finally let the distraught teller leave...and promptly invited the rich couple into her office. ?!?! One of her employees even walked over and whispered that we'd been waiting a LONG time....much longer than the upscale folks. At that point, I was too upset to do anything but stand up and walk out. I ended up having one of the CSR's at my bank contact Wells Fargo for me, and handle everything.

Why do you open so late and close so early if you only offer drive thru service. You should have ALL lanes open at a minimum and have extended hours to accomodate people!! I have been in line for 15 minutes and have not moved in line yet!

Always nice to me never had any problems yet with wells fargo

It's a bank, what do you want? People stand there, smile, give money, take money, ohh there is free cofee I believe!

Called about setting up a business account and they got back to me within the hour. Good customer service

Horrible help been banking with wells fargo for 9 years and they were no help what so ever

Always courteous and willing to answer any question, or get you to the right person.