Wells Fargo Bank Shamrock Dr, Dublin

My experiences at this bank have been lukewarm at best. Today the ATM was down, and no one in the bank knew anything about it. There were only two tellers at the windows. I was second in line and it took over 8 or 9 minutes before I was able to advance to the counter to make a withdrawal (because the ATM was down). It seems that everything around runs in slow motion. So, the moral of the story is: Don't be in a hurry when you bank here. It's going to be awhile. Thankfully, I don't have to come here very often. UPDATE: The manager of this branch reached out to me this morning to get a better understanding of exactly what happened. I was extremely impressed at her level of concern, and wanting to take corrective action to lessen the chance of this happening in the future, hence I'm changing my review rating.

Never had overdraft fees like this in years. Taking this bank 15 days to get the money that is pending. Now I have to pay 90 dollars out my check to pay the balance. Been with this band since 2009. I will be closing my account with they soon.

I do not like this bank the manager has a nasty attitude and they is very slow they work like they don't care and the end side looks like it's closed down

I have been with Wells Fargo for over two years and I’ve never had a bad experience,every teller I’ve crossed paths with was friendly and courteous whether I used drive through or went inside.I’m so sorry other customers had bad experiences,thankfully I can’t relate. #SatisfiedCustomer

Not a company worth working for. No opportunity for advancement. They will keep you part time for a year before they decide to promote you no matter what.

I've been a customer of Wells Fargo since 2007 and I don't like the customer service at this location either. The tellers act as if they do not want to be bothered. They are very rude. Also the heavy black girl who works in customer service/loans rudely said, "To the podium." She said this because I was not wearing a mask. That's no way to speak to a customer because when I tell her off she is gonna know exactly what she is doing wrong....pink lipstick colored outside the lines and all.

This bank needs a true QA checkup. It is in a very thriving Dublin community and locale but customer service is horrendous!! Everytime I've gone there to be either waited on in the lobby or to see a teller, drive-thru or inside, it takes FOREVER!!! NO SENSE OF URGENCY OR ACKNOWLEDGEMENT to customers waiting elongated periods of time. Many times inside, I have seen two or three tellers conversations in front of a long line of customers that are impatiently waiting and not even a hello or how are you as they either pass by or stay behind the partition. No walking the lines to see if you can expedite customers doing straight deposits or payme ts. Nothing. And they seem fine with it. Really bad and one of the worst I've seen in a while. Upper level management need to do drop in visits as well incognito visits as a customer to see what's happening at this Dublin branch.

This is by the far the worst bank to deal with in Dublin. They have a sign that says all lanes open, but they only have two. And they will let 12 cars go through the left lane before taking care of the people in the right. The customer service is also not the greatest. They are a pain to deal with on the phone. I would recommend using another bank.

If you're looking for good customer service and an excellent banking experience go somewhere else you won't find it here. Our community is fortunate to have a lot of banks and most of them are very good all of them are better than this place. The best thing Wells Fargo could do for this community is to leave. Everything negative you hear in the national media about Wells Fargo is represented here in this branch. Poor service. Lousy bank. I'm glad I don't have to do business with these guys anymore.

Looking for great customer service; a diverse, experienced professional staff then Wells Fargo is your bank. You can deposit and withdraw money any time you need. Ask about Way-to-Save---it's the best!!!