Wells Fargo Bank Crofton Ctr, Crofton

So I guess Location is the key to great service? The Bowie location was down for the the day. Both tellers at this location are , fast at the job and very nice. Even when dealing with rude customers that step out of line.Thank you for the great service.

If I could rate 0 stars I would. Wells Fargo does not care about their business banking customers. When we first started banking we would get a hold on large checks, which is understandable, but now years later they have decided to put a hold on a check, in the middle of a pandemic, and our workers/bills cannot be paid due to this. I've called multiple reps and no one can give an answer as to why our check is randomly held, or who can lift the hold. It's absolutely unacceptable, and now we have to figure out where to get money from to pay our obligations since the bank will not give us our money like we would normally receive it. As a business, we need access to our money since it keeps our business going, allows us to order our materials for the next job, and most importantly pay our workers who need their money now more than ever. Instead of helping small business your crippling it by not allowing access to our money in a timely manner, over 9 days of a hold is not acceptable for a business.

I'm going to be completely honest, the service the branch tellers and bankers provide is wonderful. People who complain about bank policies are insane, policies are constructed to form security of the customers accounts. Asking for identification or security questions to secure an account during a transaction should mandatory on anyone, I mean seriously would you like someone to just come in there and pretend to be you and take your hard earned money? Appreciate it when tellers or bankers ask for identification or ask questions to make sure nothing fraudulent is going on in your accounts or something you may not know you are apart of. People yelling and acting crazy will only have you sent out the branch, have common sense and self control as an adult in a bank . The experiences I've had were wonderful and I have learned so much from being a customer, and I respect the precautions these employees take to protect me and my accounts. Thank you so much to the Crofton team!

Rude tellers; condescending attitude of manager; extremely unfriendly bank policies which are convenient for Wells Fargo, rather than convenient for their customers. You will be well-served to find another bank---there are plenty of others to choose from in this area.

They cashed my check on a Monday, and my funds were withdrawn from my old bank, to open a checking and a savings account at Wells Fargo. A week later my money was still not available in these new accounts. It took a total of twelve (12) days from the date of opening to get access to my money! I'm not a money genius but I know that it takes a matter of a couple of days to ensure that funds clear... not 12 calendar days or eight business days. The days of kiting checking is long past. Additionally, because it took them so long to validate the funds, my pay check direct deposit was not able to transact. Just a bunch of bull. No prior information of this delay was ever shared with me or my wife! Take care if you are thinking of Wells Fargo as a good place to deposit you money.

I had a banking problem that was overwhelming, I went into this branch and they helped me with my problem, it took around a hour to fix the problem, in this day and age it’s good to walk into a branch and feel the good old fashion hospitality from a banker that Generally cares about your banking experience and doesn’t try to pass you off to a automated system phone call

There employees name Taylor and she the best she Amazing personality

Every single time I come here they ALWAYS take FOREVER. It’s uncalled for how long it takes to go through this line.

I love this branch. The employees make you feel like family!

Worst customer service I've ever experienced rude tellers and rude personal bankers all in all one of the worst experiences with a company