Wells Fargo Bank S Cascade Ave, Colorado Springs

Overdrafted my card for a monthly maintenance the day after I went in to close my account. Unable to help in person or over the phone with closing the account. Unable to assist in a timely manner. Reconsider your banking business with this location, and Wells Fargo in general. Never had a banking organization not care about fraudulent charges as little as they have, regardless of the branch I went to attest them at.

Very unhelpful staff. Called in the day before to make sure that what I was going to do was possible in one day. This is the closest WF, I had to drive 30min. They confirmed on the phone, I showed up the next day and it wasn't possbile, neither were they helpful at finding a solution. So I had to drive to ENT, staff there was very helpful.

I waited inside for several minutes without being helped before I finally got the attention of the gentleman behind the counter. I asked when some one would be along to help me. He stated no one was inside and he was too busy to help, put his headphones back on and continued to ignore me. There were no signs indicating I had to use the outside lanes and the doors to the lobby were unlocked. I asked for his name and branch number to make a complaint which he refused to give me. I will likely be closing my account with Wells Fargo after this horrible interaction, which is a shame considering the good interactions I generally had with Wells Fargo.

What a joke Wells Fargo is, they can’t take care of customers unless there is an appointment. But you can’t set an appointment with them. Thank god I will not be opening another account with them. And I will be closing the accounts I have with them.

My friends told me DO NOT open your business accounts here-they do not care about people. I did because our family accounts are already here and I don’t have a ton of time to change it all. I regret it. I asked a specific question about what I needed to start an account and the answer was that it would be fine. It is clear that there was no actual effort or research in that answer and it was wrong and a big deal to my family and me to have the correct advice. My appointment had to be rescheduled for 3 days later and it has cost me a lot of money. There were changes I could have made to fix that if someone had bothered to research their answer to my question at all. And when there is a mistake made, the appropriate customer service centered response would be that even though the next day is full, we will find a way to get you in so that your family isn’t losing salary. Nope-it was just well we are booked all day tomorrow so you can come in 3 days later. Then I needed a very simple letter verifying my new account for my employer because it will be too long to have checks to verify for direct deposit and temporary checks aren’t accepted. A FIVE MINUTE PROJECT I need someone to verify my account on bank letterhead so that I can work. The person on the phone clearly was too busy for this request and the voicemail I left earlier so far also has also not been returned and no one can talk to me about this. I apparently have to make that request in person even though I have a clear 3 sentence request, and to be allowed to do that is another 28 hours away. I told the person on the phone-I cannot work without this—dead silence and indifference on the other end and the soonest we can get you in (because again I apparently you need to again make this request in person for a three sentence or so letter) is tomorrow at 2 p.m. If we have any cancellations today we will let you know which I have ZERO confidence was even made a note of. There is NO customer first, second or third mentality in this business. There are simple ways to accommodate a family having an income for days which is really important to our financial survival and the choice is to ignore us rather than making any extra effort for a customer. When my business gets started and stable I will be able to spend the time to find an institution to transfer our now seven accounts to one which treats people like actual people-so PLEAAE, to all the people out their who are considering where to take your business, take the time to find a bank who takes the time to listen. It will be so, so worth it in the long run and there are too many choices to settle for this indifference.

I wish I could give them no stars. They messed up my account and then overdrafted my debit card. I was using easy pay just so this wouldnt happen but here I am. I've hated wells Fargo from the moment I opened my first account but this location is the worst!. Every time you walk into any location the people working are trying to force you to open more accounts. They're so aggressive and pushy! I'm closing my account as soon as we fix this overdraft

A teller named Tyler helped me today and he is, by far, the best employee I have ever encountered in the 8 years I have been banking with Wells Fargo. He is extremely knowledgeable and very courteous!

I’ve been a Wells Fargo customer for over 25 years. The manager of this location is not professional nor does she value customers. I will take my business to other Wells Fargo locations and avoid this one in the future.

Wells Fargo can't even confirm their branch phone number over the phone, much less provide an alternate branch's phone number. This has been my experience multiple times.

Wells Fargo may be the most worthless bank in the country. After being a customer since 1992, I'm tired of being nickel and dimed, having my accounts completely butchered, and not being treated with personal service. I'm leaving for First Bank and State Farm Bank.