Wellby, Powered by JSC FCU Broadway St, Pearland

My review is well overdue, I have been with JSC FCU and now Wellby for close to 30 years, and I especially like this location. Every time I visit I get great service, just like my very recent experience with Miguel! And, you can't beat the type of deal you get on basic checking and savings accounts and related services. Thank you ☺️

The transition from JSC Federal credit Union to Welby has been horrific to say the least. I have heard and seen nothing but horror stories about account transition problems, payment issues, and basically any major transaction through Welby or through their app. We are currently fighting an issue where we accidentally paid a small amount less on our mortgage payment. After speaking to numerous people at the branch and online, they still cannot figure out how to apply a mortgage correction payment correctly. Gone is any customer service nor focus on the customer at all. I truly believe this was a sellout approach for JSC. If this mortgage issue is not taken care of, we will be refinancing our home elsewhere and will moving our savings to another bank. We will also not be recommending Wellby to anyone we know.

Kim the Member service representative wasn't any help and has close out my debit card that I didn't authorize. There was a charge on my account that wasn't authorized, I reached out in the message center via the App. I really upset especially with Kim and once again I didn't authorize for her to close out my debit card.

I have always been pro credit union. But with all the fees that have been added lately, it’s hard to tell the difference between credit unions and banks. You leave me no choice but to shop around.

I normally avoid going here and prefer doing most of my deposits online. Today was an exception as transaction was over $5k which needed onsite help. With 6 accts here I always make sure to specify which acct when endorsing checks to prevent errors. Middle age Indian woman assisted but deposited it to wrong acct, then began lecturing about how to endorse checks properly when I asked for funds to be corrected. Only when her strawberry blonde younger colleague had to stop her own teller duties to assist did my teller realize that my acct # was correctly noted all along. Then she put funds into yet another wrong acct. Colleague again had to stop her duties to assist with this funds reversal once again. 2 strikes! This location, while spacious and clean, has many flaws, among them: long wait from slow employees, high staff turnover, rude tellers and/or staff who need more training. Also you can't open new business lines here any more, which is the oddest thing; since when do banks turn down money?? Will stick to online banking unless I absolutely need to come here.

I was looking forward to the transition however, since the transition it has been impossible to speak to anyone regarding my accounts. It does not matter what day or time I call, I never get a person. If you are transitioning to a new system and a new everything, why not be prepared for the call volume. At least have that working. Why continue to do business with a bank that has poor customer service. Leaving a chat message with a 3-5 day response wait is unacceptable. At least make every branch have their own phone service versus routing all calls to one location.

Horrible banking service! You're on hold forever on the phone and I'm not even able to view my mortgage account on the app. Never had this problem when it was originally JSC credit union. Welby has ruined the previous banking experience we had. Just like other reviews I'm moving my money else. Do not bank with them save yourself the hassle and headache!

If you like to spend hours trying to get some help on the phone then this is the perfect credit union for you. Edit. They have reactive a feature to give you a call back when it is your turn to speak with an agent. With this the service has improved.

I've been banking at the JSC FCU since 1984 and always been happy with the service I received, however, now that Wellby took over the service is terrible and I will be moving my money elsewhere. I called earlier today to ask a simple question and have been on hold for two hours now, and still holding. I'm curious how long it will be before they answer my call. This never happened prior to Wellby. I stood in the lobby waiting for 1/2 hour for a notary when there was only one person in front of me who was finished being helped 20 minutes before I was helped. I saw people give up waiting in line behind me. Again, I never had this type of experience prior to Wellby. My advice to anyone considering opening an account at Wellby - Dont!

It’s absolutely unacceptable that I am NEVER able to reach anyone on the phone. This was not an issue before they turned into Wellby. It’s been going on for months and no one seems to care about fixing it. I don’t want to hear your excuse I was to hear solutions. Excuses don’t excuse you. Also very low interest rates. Worst bank ever.