Webster Five - Branch & ATM Chandler St, Worcester

I like this local bank. The staff are very friendly, and remember you by name, for the most part. The products are good, like no-fee checking and savings. I have all my personal and business accounts here. Only downside is that if you are outside Worcester county there are no branches, but they are on the SUM ATM network so you can use those ATMs without a fee. As an update, December 2017, I still like this bank for personal banking. But, I would not recommend them for business banking or lending. My experience has been that loyalty and referrals are not reciprocated. The lending folks I have dealt with did not seem to take the time to really understand my business and financial needs, and thus made ill informed decisions. Finally, they have some really silly policies. For instance, if you want to cash a check that's made out to a corporation, they won't let you. You have two choices, 1. you can ask the manager to override that policy, or 2. you can deposit the check and then withdraw the money. It seems to me that if you can deposit the money and then immediately withdraw it, that the policy is non-sensical. It's policies like that, that had driven me away from the larger banks, and now this bank is doing the same silly things. As a note, I've had accounts at this bank for over 20 years, so my thoughts reflect that whole experience.

I open my account really fast and employees very friendly,and I get my debit card in the same time :)

The bank is literally the slowest and worst bank ever. Every Friday I spend at least 45 minutes waiting in line behind 3 or 4 people. The employees are rude and not professional.

Closing early and when I went to cash my check from my job she didn't give my money Cause I don't use my debit cart , basically if u don't spent your money they hold your check. How Funny can that get ?

I love this bank , they don't charge you feeds for everything like others, staff is very friendly.

My bank for more than 25 years because they do it right.

Beautiful People excellent service hands on professionals treat u like family