Webster Bank Wolcott Rd, Wolcott

This banking facility has been the worse. We went here to order a debit card , that supposedly they ordered for us. It’s been three weeks and every time we call no one has an answer for us. They have a different answer every time we call. They either blame the mail, COVID or they promise it will be there the next day. I’ve spoken to Jonathan and Debbie and they sound clueless. Very unprofessional. They do not work as a team. Kendra was really nice when I call but unwilling to help either. She claims I couldn’t get info or she needed to know who I spoke to. Kendra couldn’t take it upon herself to find the info on the computer. Too lazy to do it. The manager Lisa all she could do was promise a call back once she calls the main branch location. Which we have been told this many of times. Instead of doing more as a manager that’s all the help she could offer. Very very disappointed. I will definitely call the main corporation to report this branch. This facility might need new staff. Due to this I will be closing all of my accounts. Webster has been great in general , but dealing with local banking staff has been more than terrible. Either do your job right or stay home. There’s so much people out there that actually need a job and that would go beyond for customers. Being the only webster in Wolcott , you would think they would try a little harder.

Kendra has been great to us, she makes all of our banking experiences at this branch very easy with her knowledge and professionalism!!