Webster Bank 30th Ave, Queens

AVOID AVOID AVOID. I've sat through this bank when it was Astoria Federal, then became Sterling, and now Webster. It's incomprehensible how poor service has gotten. I'm not referring to the tellers - they have always been nice, even when the line is 30 people deep. It's the bank policies and how it's run. 100% of my interactions for the past years have been infuriating. Each time, they ask for feedback, but it all falls on deaf ears. For example, I've tried to change my address multiple times. They take my ID with my current address and it's never completed. Most recently they took my ID, and now tell me I MUST provide my occupation and employer's name to do so?? When probed why they need this information, it's generally "the bank wants to know". You don't need marketing information. I declined, and so my "request" was denied. Can you imagine requesting to update your own information? So my mail will go to an address I no longer live at..... and during these conversations, the tone is that it's my own fault. What is my own fault is not leaving this bank sooner. I closed my one account this Saturday. So obviously, someone call me today with sign on bonuses for adding direct deposit, etc. Not sure why they can't treat CURRENT customers with the same regard Please folks, avoid this bank. It's obviously unstable, they're losing customers left and right, and making your life difficult. Trust me (and the others who also left reviews)

Worse bank ever. To access your safety deposit box, you need to wait a long time and staff members are rude. The bank opens at 9:00 am and you can't get access to your box till 11am???? There is no reason for this. Then they wonder why there are fewer and fewer costumers. Horrible! As soon as my renewal is up! I am out.

Scheduled last week for a 10;30 am appointment today and when I arrived the bank was closed and sign posted to go to other branches. No phone call no anything. What a Mickey Mouse operation and no offense to Mickey Mouse. I understand that there is a pandemic going on but the phones have always been working. My appointment was important but obviously my time wasn’t that important to Sterling. I wasn’t the only upset customer with others complaining outside the bank. No way to run a bank.

Sterling Bank is the bottom of the barrel in service, no matter how many millions they hold in assets. They wanto your ID just to make a transaction, such as a deposit which they may consider large. By law a large deposit is over 10K. Having a picture in their computer system lets them compare customers to FBI, police records, etc. with the assumption that customers are crooks. That idea is highly insulting. I will be looking for anoth er bank.

I work for Mt.Sinai Queens Hospital during the hrs. of their operation. So I go in their long line during my break just to only make it halfway (been trying for days). So on the fourth time, I decided to just speak to security and told them my situation. He asked management and told me I still have to wait in line. At this point I’m already done. I’m gna be looking at other banks around me. Which by the way doesn’t have any lines at all. Now there’s a fraud on my debit and I have to go in for a new debit because they said shipping a new one will take 3weeks. Go take you money some where else people.

👎👎Worst bank ever 👎👎 Today at 2:30 PM I got an email that the main branch in Astoria, on 30th Ave. was temporarily closing,. No notice, no heads up, nothing. Ever since they took over Astoria Federal, they have been terrible. Sterling did not know how to properly handle passbook accounts. They are a commercial bank and were not prepared at all when they went live. A large percentage of their customers have passbook savings accounts and now they have to go to Ditmars Blvd. to do their banking. TERRIBLE, TERRIBLE, TERRIBLE. I am out of there as soon as I can.

This is the most pathetic excuse for a bank. The building is huge and the service is so slow. It takes forever to get to a window. I’m sure it’s management and not the tellers fault. This branch doesn’t deserve to stay open.

This bank is horrible. Will look to do business elsewhere. They do not know how to manage the lines for the tellers. Usually takes me 30 minutes to walk out of here. A ton of employees behind the scenes talking to one another watching the lines pile up. Who is the manager here? Horrible!

This is the SLOWEST Sterling National Bank! They take forever! Be prepared to wait a while on the line. I would try to avoid this location if you can...don't recommend this location to anyone. This place is huge...only 2 windows open...everyone here is soooo slow!

Was much better before it was Sterling. Less customer Svc, fewer employees, fewer branches , longer wait times when calling and just not the same as Astoria Federal was.