Webster Bank Talcottville Rd, Vernon

Opened an account several years ago with the agreement we would not be charged a service fee if we maintained a certain minimum balance in our accounts. Last month they started charging us a service charge. I tried contacting ANYONE in the entire bank who could address our issue and evidently there is some secret section that holds that power but do not have a phone number. Horrible customer service! It seems they WANT us to bring our business elsewhere.

Stupid bank policy they want me to give them actual copy of social security to keep. When I asked the manger name Valera (Valera) about possible of information leake under unforeseen circumstances. Her answer was "why would it be leaked"! Didn't like her attitude. Also, when I asked her if your bank have policy in place for keeping the clients protected at all times, according to the bank manger " it's not something she could share with a customer nor she can give the copy once becoming the member of Webster Bank"! I am confused why there keeping the physical copy of my social security card if the cannot assure they cannot customers about protecting the private information if leaked. I find this shocking, the Webster Bank should not ask for such a private information to keep in a physical form. If they cannot assure the clients about protecting such information. I'm very disappointed by such policy. I decided not to become their they're customer! Nor I would recommend others to become member of Webster Bank!

Alex the public Notary is very friendly and helpful. Helped to notorized documents on multiple occasions. Also pople working on this branch are very helpful in nature. Even though I don't have any account associated with this bank, they never treated me as an outsider. Thanks for all the help so far.👍

Great bank! Everyone is always helpful, kind and courteous. Ive been using this bank for almost 20 years.

My name is Jesse and I am new to the Vernon area and needed to visit my bank. I was greeted and taken care of by Alexandra, who shook my hand and welcomed me to the area. She was so nice and friendly and spoke with me for a good 10-15 minutes. When I left she said it was nice to meet me tand shook my hand again. This was the best interaction I've ever had at Webster and I felt so welcomed. Thank you again Alexandra, you certainly made a mark on me and I am looking forward to doing more business with my new local branch. If Webster would like to reach out for further information, please feel free to contact me. Thank you Alex!

I went in there to cash some checks. They had 3 people on the counter and 2 customers being helped. A forth banker comes in and completely ignores me. The 3rd banker just helped someone in the drive thru then starts helping one of the 2 other bankers while I'm still the only one in line waiting. After 10 minutes of being ignored, I walked out and cashed my check elsewhere and that took me just about 2 minutes. I will never do business with this Webster. I never been ignored at a Webster bank like i was at this location.

I do most of my banking at this Webster, mostly due to how helpful the management has always been. As a small business owner they have been excellent for my company.

Forgot my ATM pin and reset it with the help of one nice and patient teller, great experience.

Question is: is there something Webster can do? Things are offline all the time, waiting period is aweful, and employees are rude. Worst bank i've ever had, ever.

1 teller at 11am in a Friday. Had to leave after waiting 10 minutes