Webster Bank Ashley Blvd, New Bedford

This bank has been nothing but an inconvenience. Every month I have to spend 20 minutes on hold to reset a password that no longer works, they closed a credit card without any prior notice, and also a savings account!!!! Highly recommend an alternative bank

Juanita, the person who helped us today was awesome!! So friendly and talkative. She was very efficient. And she gave me a great pen. 😃

Just spoke with someone named Lisa from customer service for help balancing my checkbook because statement lost in mail. She went above and beyond for me and now my checkbook is balanced! So grateful to her. Jackie

Not what it used to be. No personality. Get a 37 fee for a $1 overdraft which I have made clear twice that charges should be denied and have been told twice they would be. Heading there now for this exact reason then heading to BCSB Also I'm tired of transactions not placing to my account immediately. A coffee purchase at Dunks should not take 2 days to post. Also where is IT why is there no connection for the most popular apps such as Plaid, GPay and others. I'm done.

Don't confuse Webster bank with a true community bank, because they are far from that. They have minimum balance requirements on all checking accounts. They have the highest monthly service fees in the area if those minimum balances aren't met and have extremely high penalties for closing CD accounts early. They essentially penalize customers that opt to place money in CD accounts by increasing the minimum balances required by 250%. In addition, their interest rates are far from the best in the area. Finally, the branch manager Odesia Melo is very unprofessional and will throw the unfortunate employees that work for her "under the bus" instead of taking responsibility.

Been a customer for many years and I am always pleased with the above and beyond in helping with my every needs as they arise large or small, always made me feel as a valued customer.

This is my favorite branch!!! All the staff is friendly and courteous and always goes out of their way to help!!