Webster Bank Silas Deane Hwy, Wethersfield

I was inside the bank today at 10am. The guy in front of me was rightfully frustrated that he had just waited over 20 minutes in the drive through while the clerk was dealing with a complicated issue with the customer in front of him. He then gave up and came inside and waited another 10 minutes in line. He explained the situation to the teller saying they should have asked the other customer to come inside instead of holding up the only drive up window. The teller just blew off his complaint with the line "I'll let someone know". At this point a manager came over and very rudely asked "what is your issue?" To which he again explained the problem. She just made excuses that she is new and she can't help as a teller (not even the issue at hand). Neither employee apologized for the situation and the manager continued to be extremely rude and unprofessional towards the guy. I believe her name is Susan. Perhaps Susan needs more training in customer service or shouldn't have a manager position at all if her go to response to a valid complaint is a nasty attitude.

Tried to use the ATM to deposit my check today but for some reason there was no deposit option given on the screen. Tried the walk up one and same result.

Called a week ago to make an appointment as had been suggested for certain banking matters. I asked for a specific teller, but the phone did not get passed. Explained what I needed to do and was told to go to the drive-thru. I questioned this but was told 3 times to go to the drive-thru. After waiting 15-20 minutes, it was finally my turn and you guessed it....I was told to drive around to the front. UGH!!!! Not the tellers fault mind you. They sent a different person to the door. He was very pleasant, but signing bank papers on the sidewalk is not my idea of professional. The same person I spoke to on the phone had previously tried calling me at home another time when she knew I was working with someone else. Funny thing is I got a call at home a few days later telling me the bank hours (not a robocall). I will be going to another branch or possibly another bank. Don't like the games that lady plays. Too bad Amanda is no longer with them. She was a gem.

Glad I walked in instead of the drive through today. This decision made my day bright seeing how Elona treats her customers. She is a model employee and person. Elona saw a customer that was not at her window having a hard time getting his things together to leave. Without hesitation she jumped to the opportunity to assist this gentleman and helped him out the door. My suspicions were correct, Elona is an angel. Her energy and professionalism is exceptional. Coming to this branch weekly I’ve seen it time and time again. Absolute pleasure to deal with. Shaun

Went to cash check from selling my daughters clothes next door for $49.85, gave 15 cents, got money , went home to give money to my daughter and had only $30 in my wallet and not the $50, called bank and girl that cashed check said she specifically remembered me and giving me three $10 and a $20, asked her to cb either way as girl should be over at the end of her shift , never called me, so i called bank manager today , spoke to assistant manager and she said the girl was under , I told her “then there’s a problem” , so NOW it’s her word against mine and my 15 year old daughter is out $20 cuz girl at bank steals. I should have counted the money but it was only $50 and she should not have made a mistake. Don’t go to this bank branch trusting ANYONE! ALWAYS COUNT YOUR MOMEY THERE!

Sad when you are 3 deep at the drive thru and both you and the car in front of you turn your car off while waiting. Even worse is when the car in front of you pulls up to do their transaction, turns off their car which, in turn, signals me to do the same! Let's not forget to mention how one is made to feel like we are imposing on the staff, really, In order for me to do my job, yes, you have to do yours! EDITED 4/30/18 to add: WORST Bank EVER!

I'm disabled and the bank I had my accounts with before I joined Webster Bank there disability door entry was always broken. Then they built two brand new banks and neither one had doors equipped for me to enter. I haven't had any problems at all with Webster Bank and I'm glad I switched to them.

They employ the most disrespectful people the attitude there was horrific. And they apparently don't train all of their employees equally because every time I go They change the requirements for depositing a check based off of who I speak with. I will go out of my way not to go to this bank in particular

I went here once and twice and both times, I had to wait a very long time in line which was frustrating because I simply had to drop off a deposit for work.

Waiting foreveR even tho is not busy. Don’t recommend open bank account from here.