Watts Property Management Village Hwy, Rustburg

This company is absolutely horrid. They force individuals out of their home which was never taken care of by watts in the first place, they wouldn’t mow, exterminate, lock outs, they literally do nothing. They allow their properties to flood and do nothing about it. They allow unsafe conditions outside of the home with children around. These individuals made a disabled female move out due to their lie of “renovations” being done to the home, than listed it 3 weeks later with nothing done to the home and asking for $200 more on the rent. I would NEVER recommend renting from these money hungry rude individuals.

I have worked directly with Watts for over a year as a contractor. By far one of the best property management groups I have had the pleasure of working with. Heather and Crystal always make themselves available to both the tenant and the contractor. They go above and beyond their job duties to ensure the tenant is taken care of.

The management staff (Crystal & Heather) have been such a joy to work with. Chris the maintenance guy who can fix whatever was by far the best maintenance tech I have dealt with. Previously working in the rental company field I know how overworked and underpaid the staff can be but Watts Property management made my rental experience AWESOME! Please check them out before you go anywhere else. I would recommend them to anyone!

Please beware this establishment will not replace anything, only try to cover things up or just avoid them. I can only speak on Daniel St Apartments because that's where I currently live. Windows are so old bugs come right through the window. My apartment has no screens and I even asked the super does he know and he said these windows are so old I have no clue. Not only that I tried to so called clean the window and one of the small window pockets basically came right off. So imagine being inside of an apartment where the windows haven't been open in probably years because of no screens. Instead of replacing the windows they will only try a temporary solution which the problem will keep coming back. Also the front door they installed is not even aligned right. So whoever did this work clearly didn't care and neither did the owner of watts property management. The door leaves two big gaps on the top of the door & bottom of the door where you can see the outside clear as day which is an energy problem causing me to always have the heat or ac on depending on the season especially in the winter time. Bugs and spiders I kill daily approximately up to 5 to 10 spiders and other bugs a day. The thermostat even had bugs inside the glass which tells you they don't care and will not put money into their own establishment to the point you would think they would replace what's obvious and you can tell it's been this way for years. Also the carpet around the baseboard doesn't even run all the way to the baseboard so bugs and spiders come from inside the walls to the point I have to sleep with the lights on & I even got a few bite marks while I was asleep. I had to move my bed in the living room because I just couldn't take it anymore and when I lifted my bed up and seen a slug on the wall where my bed was; That was the last straw to me which is why I'm leaving this review. Previously months ago I leave and come back and I thought someone was in my apartment because the whole light fixture had fallen off in the bathroom revealing wires which was a hazard. That was the only thing they have replaced because of the obvious. Not only that I would leave and come back and water would be in the kitchen floor and I couldn't figure out where it was coming from and this happened maybe about 10x until finally I was sitting in the room and I hear water coming out from under the kitchen sink like a water hose. They called the plumber and it was coming from upstairs and the plumber said they had a dishwasher pipe on their when theirs not even a dishwasher in this apartment. Everything I have stated has been documented with pictures and videos. Which is where I will be going to legal aid and showing them today. Also they like to go into your apartment when you aren't home as well. Moral to this review beware if you decide to move in these Apartments, understand you may go through the same thing. Also beware of a worker named Heather. She is very sarcastic & antagonizing. As I told her my issues with my apartment she basically smirked and gave me smart remarks as I am voicing my frustrations. Everything I said which she has seen the proof; she had a know it all attitude like she can careless. This is someone who is very unprofessional and it would be wise to deal with someone else who works their.

I moved to Brookneal VA in 2017 and I immediately started looking for a rental with the prospect of eventually buying a home in the area. While commuting and just generally traveling in the area I took note of signs and advertisements, one of which was Watts Property Management. Over a period of months in 2018 I made several attempts via phone to contact them, left messages and never received a return phone call. Finally, on 9/25/2018 someone answered the phone and I explained my situation, the individual explained that what they have on their website is "what we have", look there and if you see something you like call us back. They couldn't be bothered with taking my name and number in the even something comes available, my impression was, help yourself by finding your own property then get back to us so we can discuss how we want to take your money. I have witnessed this issue with multiple business in this area, nobody ever calls you back then when you do reach someone they can't really be bothered. If business is so good you cant be bothered with mine, then I will ensure those I come into contact will know and understand my experience, your individual experience may vary of course, mine not so good. I still believe in customer service and referrals through word of mouth, I haven't really heard anything good about them at this point, and my experience was negative.

Had a terrible experience with Watts Property Management...more specifically with Crystal Smith. She was VERY unprofessional, unethical and disrespectful. She communicated with someone who was not on the lease and gave out personal information to said person. I would not recommend this company to anyone.

If enough money is made per month, all forms of income should be accepted. My husband and I personally felt discriminated against not only for our appearances but being an interracial couple. We would never recommend them to anyone. Good luck finding someone to buy or rent from them with that type of poor business ethic!

Rented a property from Watts for a year when I found something bigger. Staff was friendly and any issues I had were addressed immediately. Would use them again!

Great company to rent from, will work with you if you need it. Friendly and trustworthy staff. Great experience all around.

Friendly staff and great deals on storage units.