Waterstone Mortgage Corporation S Main St, Concord

We've used Carol and her wonderful team for two mortgage now (initial mortgage and refi). They've been friendly, responsive, helpful, and easy to work with. After the mortgage was signed and done, they kept in contact and were extremely helpful with all further questions we had. I can't recommend then enough!

Carol's knowledge of the industry and the market, as well as her guidance and responsiveness, helped us feel very much at ease during what can be a pretty stressful time. A few months before our anticipated close date, the Fed was considering its first of a series of interest rate hikes. Carol strongly encouraged us to lock in our rate as soon as possible. She also gave us options to keep those rates should we encounter any delays. Following Carol's recommendations saved us at least a whole percentage point on our 30-year mortgage. On top of that, Carol, Bonnie, and Brandon (our assigned Waterstone Loan Processor) are all kind, thoughtful, wonderful people and an absolute pleasure to work with. We'll be going back to Carol and her team for any mortgage needs in the future.

Carol and her team were great to work with during my refinance. She was extremely patient and very helpful answering all questions in a professional and timely manner. I would recommend Carol and her team to anyone.

Carol was great! We had a very complicated purchase situation with new problems almost every day for several months. Carol was patient, kind, and clear in her explanations throughout the whole process. She worked really hard to make it work for us. We would recommend her unequivocally to anyone - she was fabulous.

Carol and her team were incredible in the refinancing process for myself and our family. They were very efficient, professional, communicative, and kind throughout the entire process. Carol also serviced our needs when we purchased our home in 2014 and there was not a doubt that when refinancing came up that we would go anywhere else.

When I was a first-time home buyer working with Waterstone Mortgage it was amazing. They explained everything to you and if you had any questions they were there. Waterstone Mortgage made my refinancing even easier.

Carol helped us navigate a very long and drawn out closing, that had many unexpected bumps along the way. She worked with us to keep our rate locked during a time when rates were rising precipitously. She answered all of our questions, and made the process as easy as possible.

Amazing service and professionalism. Mortgage applications can be frustrating! Carol and the team were amazing! Cannot say enough about this organization. Will recommend and use again!!

Carol and her team worked on our mortgage for several months and stuck in there to make it happen. We are very grateful for the work they did and enjoy our beautiful home.

Carol was wonderful through our entire loan process. I chose to work with her based on the reviews I had read and I was not disappointed. Our process was a difficult one with a new construction that was delayed by the builder several times but she was always there to answer my questions and reassure us that everything would work out. After 10 months of working with her by phone and email, the house was finally finished and she made it a point to stop in at our closing. She and her assistant, Miranda, went above and beyond for us and I highly recommend her!