WATER WORLD BOAT & POWERSPORT Crater Lake Hwy, Medford

First and foremost, the sales team was excellent! My sales person was Dan, and he did everything he could to make sure I got what I wanted. Driving from California to Oregon to get a boat can be daunting, but it was smooth as silk pie. The finance department took a tad bit longer, but that's to be expected. We don't want our paperwork to be in shambles! Also, the gentlemen selling all the boat accessories were very knowledgeable and helped to sway the monotony while I waited to see the finance guy. Once all was said and done, the owner himself walked me through the final boat inspection. Thank you Ted! I would definitely recommend Water World to any boat, jet ski, or motor sports enthusiast.

I would like to share my awful experience at WATER WORLD Boat & Powersport. We called there first thing sat morning to purchase a bigger fishing barge so I could fit more disabled veterans who wanted to fish in groups. My wife spent 30 minutes on the phone doing the finance paperwork to be ready when we got there due to the 6 hour time frame we have due to 13 dogs at home. When we arrived at 1230 we are told the finance guy shredded our paperwork on accident. We then had to fill it out again and take pics of our drivers license. We were questioned about our marriage due to my wife keeping her own name. No biggie. We were then told it would be an hour for all paperwork to be done so my wife could get home to dogs. Upon our return we went to finance guy who told us 20 minutes. At 1545 we again asked and we're told someone pushed their way in and would be further delayed. By 1620 our dogs have now been locked up way past 6 hours and still had a 2 hour drive back. By this time I am agitated due to the constant lies we are told regarding the time. We then see that all the paperwork is done wrong with my wife's name completely wrong and that it will all have to be done again. At this point it is 1635 and I have lost my mind. A gentleman who was standing in the finance office then says they are putting another couple ahead of us due to them having an appointment and also upset. At this point I lost my cool and just told them to get my boat I'm going home. The man in the office said fine and walked out to the bays. At this time I didn't know that was the owner. I went out and hooked up my boat and walked back in to get the main boss phone number to call after the holiday. The finance guy told me I was just dealing with the owner and I said fine I will just go to Redding and buy a boat there. The finance guy said the owner's family owns that boat shop as well. He also stated the owner is in a bad mood because one of his sales people screwed him over. So I feel the owner took his issues out on me. My wife asked if the owner would apologize to me and she was told no. I can understand being short handed. What I can't understand is the constant lies told to us regarding the signing of the paperwork or the blatant rudeness of the owner. I feel like we were threatened that we can't go anywhere else to buy a boat since they own all the boat shops within a 200 mile radius.

Called about a 2017 Can-Am Defender, got a text back about a 2018. Asked about the price, was told he, Dan the salesman, thought it was $23,999. Offered $22,500, he said he would talk to his boss and call me back. He didn't call back so I called the next morning and he said it was already discounted and they would have to stay with their price, and that he thought they had taken a deposit on it, which I offered to put up the night before. He said he would check and call me back. He didn't. I called the next day and asked to talk with a different salesman. Dan called back and said it had been a hectic day. I said I'd take it, and a trailer. He said he'd calculate the price and call me back, which he did.He asked when I would pick it up, I said the next day, and that I was a cash buyer. The price was $2000 higher than it should have been. When asked about it he said he had to figure it at MSRP. Not what I had been told before. Apparently their company policy is bait and switch, ie: when asked about a 2017 they offered a 2018, and upselling, instead of staying with the quoted price, they upped it to MSRP. Surprised companies like this are allowed to stay in business. Got a call the next day from someone who said they are really customer oriented, etc etc. I gave them a $500 deposit with a credit card and went in the next day with cash. After 40 minutes waiting for their finance guy, I put the cash on the table. After counting the money and making sure it wasn't counterfeit, he told me that the Can-Am had a six month warranty, and wanted $1495 for a four year warranty. I declined that. He then said there's a $115 dollar fee for preparing the paperwork. I picked up my money and left. It's been almost a month, and they still haven't credited my credit card for the deposit, so I disputed it with my credit card company. If you deal with these guys you'll probably need three things, mouth wash for the bad taste it'll leave in you mouth, a shower to get rid of the slimy feeling, and Preparation H if you do business with them.

Water world has always provided great customer service, they always have amazing products and deals. I love checking out all their new products and the staff are all very well knowledgeable and always answer all my questions. I highly recommend Water World Boating Center.

They lied on the web sight said they had 2 motorcycles 2 different colors had cash and was ready to go, gave them a call oh we don't have those so bought one somewhere else .. was going to make the 5 hour drive glad i called first..

Purchased a Party Barge last year at the Sportsman Show from Ted. I got a great deal. The Finance guy was really great and had my paperwork done before I got there. got my first service and winterization done there also. top notch ...

Got my new. Sno chk. . Thanks

We just purchased a 2021 Can Am, Great service and love our RC Maverick X3 Xrc rr!

Would not recommend this place to by a boat.... The salesman Tim told me he had a customer back out on a boat and it was on it's way and for over a week I was trying to get info and put a deposit on it to lock it in but Tim would never call back then I would call back and he would say I'm going to check right now I'll call you right back and I would wait and wait for him to never call me back so then I call back and then they said he won't be back in till next week so then I call again the next week for him to tell me that they aren't even going to make the boat till the end of next month...

Everyone was so helpful and nice. Great experience.. quick service. Will be back when ready to buy more. Vince Formicola