Washington Savings Bank Middlesex St, Lowell

Horrible bank all around with the worst customer service I've ever encountered. If you need to call for any issue at all, good luck. I always seem to get the same woman and she is unbelievably rude and will talk over you and just continue to get louder until you let her speak. They seriously need to teach their staff some customer etiquette. I mean this is common sense. Something they clearly lack. Don't get me started on my debit card CONSTANTLY being blocked. You know how frustrating it is being denied when trying to pay for something knowing you have plenty of money to cover it? Bottom line, just stay away.

Customer for 5+ years; went to deposit a large check from our mortgage refinance. At first they told me they had to hold the check for 5 days. I, of course agreed, then they told me they're weren't going to cash the check unless my wife also came in with an ID; turning me away with a very large check. This was the final straw in a long line of poor customer service, many technical glitches, and poor travel service. People expecting a high level of customer advocacy, quality service, and quality online banking BEWARE!

If you care about timely mobile deposits for your business or online banking, look literally anywhere else. Every couple of weeks, their website just decides to boot your devices out and not let you break back into your own account without contacting them by phone during their business hours (when you’re using the correct information/password). Their advice is usually “delete the cookies” like it’s 1997 and when you do, still nothing works and they have to reset your account manually. This bank has a long way to go to match any other competitors in the 21st century. Been meaning to for a long time and just didn’t want to deal with the hassle, but canceling this account asap

I was in today to deposit a check. The man who helped me never said a word, just waved me over. When he was done, he put the slip on the desk and continued working. I asked "Am I all set?" He said yes and barely whispered a "have a nice day." That's rude in my opinion. Was I bothering him by depositing a check?? I never even signed it....

I just recently lost my ATM card and I went into the Washington Savings in Lowell. They were quick and efficient with the most friendly staff. Every time I walk in I am Treated very well and will always use them for banking. Thank you again for the A1 service.

Excellent service. Still retains that old time service when banks were more personal and wanted your business unlike today's big banks. Refinanced mortgage when one large bank deemed me small potatoes! I have several accounts at this bank and am a quite satisfied customer.

They do not do what they promise. They promise high interest rate on checking account and their interest amount differs every month even though amount in the account is the same. No one has a clue why is that. Many times they make it super hard to login to on line account so you have no clue what is going on with your account. They have only two branches so if it is far from you please do not open up an account.For Certain transactions they want you to go down to the bank personally.

This the friendliest and most caring bank Ive ever seen. They treat you like a friend not a number. Other banks should take note of how the folks at WSB treat people.

I just got off the phone with a person that worked here i wish i caught her name but she was very rude very uninterested in helping me and kept interrupting me while i’m trying to explain an issue that i’m having. smh this was a good bank but been having issues with them not cool !

STAY AWAY Manager extremely RUDE . Speaks over you and threatens you because she thinks she makes the laws. ZERO STARS ARE A BETTER CHOICE