Walled Lake Schools Federal Credit Union S Commerce Rd, Walled Lake

Being part of this bank for 17 years this is sad that I’m writing such a negative review I’m so appalled by the lack of respect from the women that work there they are rude and disrespectful I understand we live in a time where we have to hire who we can get but I use to think this bank took pride in being great to their costumers.. When you ask to speak to a manager and the lady that was rude to you on Saturday about cashing a State Farm insurance check thinks that it is her business when you decide to go above her and speak to someone else she stomps her feet to the manager with out us even though she at this time wasn’t our teller saying “I told them I want to prove I’m right” and then we see them, -our teller who was very professional , Wendy Turner the teller from Saturday and the manager talking but again with out the costumers that it’s about.. they are very unprofessional and rude so funny thing we went to Kroger got one check cashed and the lady said the other one could get cashed at chase bank even though either one of us bank there .. this bank told me and my mom (who does bank here) that they couldn’t cash the check unless both of us had an account here .. just really disappointed in the people this bank decided to hire it’s gone down hill 😭 hopefully when better people are applying you can give them the opportunity and let go of the people that are less qualified..

I had to come here for support on an I9 Form I needed a witness to fill it out. All the women behind the counter just stared at me vs greeting me. All 7 women were too busy chit chatting to stop and offer any help. Glad I do not bank here.

The employees are ALWAYS incredibly rude. They speak to everyone as if you are inconveniencing them. The website works 70% of the time. The app, is even worse and works about 30% of the time. If you happen to lose your debit card, or you have to get a new one due to fraud, it takes about a month to get a new debit card. All cash app, Venmo, Zelle, ect… deposits have to be cleared by the credit union. So, if you get a cash app deposit, you have to call the credit union, and have them lift a hold, every time. If it’s outside of the hours or business, or a holiday you cannot access that deposit. I have called 27 times today. The phone just rings, no one answers. I need to have a hold lifted off of a cash app deposit that I received 12/23/21 at 8pm. Due to holidays, they were closed. It’s now been 4 days, and I still cannot access MY FUNDS. Just unbelievable. I will be with drawing all of my funds and taking them to a different credit union IMMEDIATELY.

The people are usually friendly and the bank is clean with regular updates. Their web banking is atrocious so don't bother using it. Just go on in and the counter will provide much better service. Overall a good experience minus the online banking.

Dealing with the recent passing of my father Shannon has been a pleasure to work with in getting all the necessary documents to take care of my fathers estate. I've had to deal with a couple other banks also and she has been the quickest and most accurate. I would recommend everyone to work with Shannon.

Excellent Credit and Banking Institution serving the Walled Lake Employees and their families, as well as those in the surrounding community. WLCU has Friendly and helpful staff members and efficient and quality customer service! Highly recommend!

I have been banking at this credit union for over 35 years. Staff has always been very friendly and they have always been very helpful when ever I have had an issue.

Lousy phone system -- rings and rings then hangs up

Still waiting in drive thru lane 36 minutes now with only 4 people in front of me. But someone drove up in the closed lane seemed like brendas friend as they chatted and she was helped in front of everyone else.they need a better system and more workers

When I was just building my credit they me out. I have since had many car loans through them. Great service and rates.