WaFd Bank Osuna Rd, Albuquerque

Washington Federal likes to collect money, but they don't like to lend money. My husband and I applied for a home loan earlier this month. I won't post details for the sake of privacy, but I can say we are in good financial health, and the home we're looking to buy is for sale for less than it's worth. Every time I dealt with Wesley, he acted as if he had no idea who we were, even after meeting him more than once. Carol is just a treat to work with, too (sarcasm). She is utterly condescending in her demeanor, and refused to correct paperwork when I asked. They tried so hard to rope us into a 30-year loan, even though we were specific from the beginning that we only wanted a 15-year. There are exorbitant fees and requests for inspections that go beyond a simple appraisal. And if you don't have an account with them, and want paper statements? Oh, that'll be a one-time set up fee of $400. How about I give you a ream of paper and a book of stamps instead? Sound good? They rely heavily on Experian for credit reporting, even though they're the most antiquated and error-prone of all the reporting bureaus. Carol had a gleeful sneer in her in voice when she called to inform us that the loan request was denied. In the end, I'm glad I don't have to do business with Washington Federal for the next 15 years, considering their approach and attitude towards potential customers. Enjoy that $37.00 loan application fee, because that's all the money you'll ever get from me. UPDATE: Hi, Maria. Even though I'm using a moniker, it should be easy enough for branch staff to figure out who I am. If they're actually interested in working with me, Mr. Lopez, the branch manager, is welcome to reach out. However, I doubt I'll hear from them.

Washington Federal here in Albuquerque has been wonderful to work with. They are friendly and helpful. They believe in ABQ and Downtown ABQ in particular. I highly recommend working with Josh, Crystal and Juan. My only suggestion is that they need to open a location closer to the heart of the city, either in Downtown or University area.

It's nice to know that there's still a bank that puts 100% into customer service & personal banking!

We bank here regularly the staff is extremely friendly and helpful . They have online banking as well which is a plus .

The staff is fine but the ATMs never take deposits and the hours are terrible.