WaFd Bank Commercial Ave, Anacortes

My family has banked with Washington Federal for many years. Until I retired, my husband did all the face-to-face interactions and always found the employees helpful and friendly. Since retiring 3 years ago, I have been at the bank helping my elderly mother fairly regularly. Lori, who handles CDs, IRAs and I am assuming new accounts, has always been very professional, helpful and friendly. It's true if she's working with another customer, you will have to wait, but I think that would happen at most banks. The tellers are always friendly. If they can't answer a question, they get clarification. I have rarely had to wait long for service. I am not related to nor personal friends with any of the bank employees.

I didn't go here but someone I know who I was helping with their finances was going there for a Home Equity loan and they treated them very poorly. They required extensive documents for someone who has been in the same line of work/business owner for over 30 years and wanted to charge for an appraisal when they have over $300k equity in their house. They ended up declining the loan after sitting on it for over a week and didn't offer them another option (i.e; less equity, direct pay, closure of cards), and ultimately didn't help them at all. The person I was helping went to Peoples Bank a few days later, got approved for the requested amount in a day (without any funny business with income documents and fees for a valuation). Washington Federal clearly doesn't like money.

Shredded my ATM card from another bank. Supposedly because they had “ no way if the use was fraudulent”. Well the transaction was approved, you charged me your ATM fee and you return such cards to your own customers. You should afford me the same courtesy instead of being slavishly subservient to an idiotic practice.