WaFd Bank Sw Town Center Loop, Wilsonville

WaFd is one of the least customer focused banks I've worked with. If I could move my mortgage I would. Automated mortgage payments were already inconvenient but when they updated their online software (11/21) they deleted all automatic transfer requests from external accounts to mortgage accounts. They provided no communication to me. Luckily I noticed before my account went overdue. When I called to figure out the problem they told me to find a different way to make my payment Instead of postponing any required payment until they could fix their system. Bank elsewhere if you can. Regarding the follow-up from WaFd suggesting it's a problem with the local branch. WaFd clearly didn't read my review or understand the problem. More evidence that they are not customer focused. This is a problem with WaFd online. I have limited options to leave reviews so I chose to add it to the closest branch. Just when I thought it couldn't get worse, it did. This month I made a double payment on my mortgage. One that I set up through my external bank because WaFd couldn't. And one from the original WaFd transfer request that I was told was deleted. If you look in their web portal, it doesn't show up. So, this is a phantom transaction. I recommend banking elsewhere.

This morning I used their ATM to withdraw some cash from my account. The ATM gave me a stack of $20s, so I walked inside and asked the bank if I could exchange the $20s for some $100s. The bank teller flipped through some policy pages and said she could only exchange up to $200 since I don't have an account with them. I was surprised by the limit and asked why. So the manager on duty walked over and said, "We don't launder money." Now I could understand him saying something about rewarding customers with accounts, etc, but was offended by the "laundering" reference. I said, "I just got this out of your ATM. I'm not laundering money, I would just prefer larger bills." He said, "That is laundering. We are not in the money exchange business." (WOW, okay....) So I went down the street to US Bank to consolidate my 20s into 100s and had no problems whatsoever. I guess I will be opening up accounts for my kids at US Bank, rather than Washington Federal...

The staff at the Wilsonville bank are great. They know me by name and company. Always, I mean always happy to see me and help me out.