VyStar Credit Union Blanding Blvd, Middleburg

Noah janda was great glad to receive such good service.

This is for 30Aug2021. Opening new account for my kids. Signed in and waited in wait room for 45 minutes (I was first one in line), then, they told me to go to tellers line to complete the transaction. My question is why they did not send me to tellers line when I first signed in.

I can’t say enough about the level of service I received from both Mike Dortch and Ashley Beyer from the Branan Field branch. I purchased an out of state boat from a private party and they both worked directly with me and the seller to make the process smooth. Mike answered countless questions from me, even when he was suppose to be on vacation and Ashley helped me close the deal with constant communication the day I traveled up to get the boat and to make sure the seller was comfortable with the transaction. Love my local branch and kudos to Mike and Ashley.

Katie is top notch!!!! Mad thanks to this branch and the Union as a whole.

I've worked in retail and customer service industries for over 20 years and everybody likes to complain but nobody ever says thanks. So today I want to say,thank you, to Ms.Ashley at the Brannan Field Vystar for all the help ,follow up she did on our car loan. We will definitely go back there again. She was awesome and you will be missing out if you don't go to her. Thanks from the Wahl family

Everyone we dealt with was friendly, efficient and professional. We were setting up 4 separate accounts including a business account and had little time. They did a fantastic job and even went above and beyond for a few things that really counted!

They hold checks randomly, for absolutely zero reason. You never know if you’re going to have access to your paycheck and are always telling you to get direct deposit. Not all companies use it and you shouldn’t be required to use a service to get YOUR OWN MONEY. Rude, dismissive and will actually tell you you’re not a valued customer. Leave, find another bank. They don’t care

We have banked with another bank for over 20 years. They dropped the ball on our application for PPP during the covid19 crisis. We decided to give Vystar a try. Ashley Beyer helped us open the account and walked us through all of the steps for applying for PPP. She did a phenomenal job! She was polite, professional, efficient and reliable. She always returned our emails quickly and answered our questions thoroughly. During this stressful time, we appreciate all that she did for us.

So on Saturday I stopped through the drive thru at the Vystar on Branan Field to make a payment on a loan. I sent a check in there with no transaction ticket (gasp). And after waiting there the teller popped up on the little screen and you can see her flipping my check front to back and she stated, “what do you want me to do with this?” I said to pay my line of credit please. She said, “well you have no transaction ticket and why is your member number?” So I gave her my member number and before I could respond she turned off the little screen. Keep in mind that if she would have taking the time to look at the check she could have seen it was payable to VyStar and in the memo line it says LOC oh and it has my info on the check. So if she would have taken 30 extra seconds to look up the info before she spoke with me and maybe first of all GREETED me and then said are we paying on your LOC? That would have been awesome service. But no then when she was done with the transaction she appeared on the screen and said all done and turned it off. I have to say that the member service with VyStar as a whole has dropped significantly since Terry West has left I don’t know if that is anything to do with it or not but i hope can improve like it used to be.

Never less than a 25 min wait in the drive through.