VyStar Credit Union Nw Commons Loop, Lake City

Sunstate credit union is way better. My parents banked with vystar for years and couldn't get a loan. They moved to Sunstate and was approved for a loan the next day. Vystar doesn't have enough tellers, everytime I go in there, there's a long line, and only 2 tellers.

Nobody is ever available to answer the phone when you call and then when you get routed to the call center the call center tells you one thing which is misleading you get to the actual branch of the branch tells you that's not exactly at all how it goes so then you waste time coming out here waiting in line driving this that and the third just be told no. If both the call center and the branch were on the same page they wouldn't be wasting people's time and if they would actually answer the phone which was funny enough when I walked in there was nobody stay in line waiting at the actual desk so why they're unable to answer the phone call that I was trying all day to put through just is beyond me

Always choose a credit union to handle your money, because they do not charge fees for you to keep your money with them, unlike Banks who have to please their board of directors and charge fees for everything.

I must admit I am dissatisfied with vystar credit union customer services recently..ihad gone to pay my credit card bill.but was told I didn't owe any for Sept...but I could still pay something...i payed...i did pay.went back yesterday but was told no evidence of me paying which I present receipt and was sent to the representative.in the office area .which I explained to her and told her.i couldnt view my account on my phone for over a week.she said she unblocked it ..asked me to open it .yesterday .now it's blocked again. ..

Their drive through service is absolutely terrible. Expect to wait over 30 mins, because they don’t have enough people covering it.

~ Stephanie is a great financial advisor! ~ The only reason I gave it a 3 star rating was due to the fact that they really need another branch due to the enormous amount of traffic in the waiting room.~

The staff was great. I love this bank opening account was fast and convient. Five Star service. Keep up the good work! Lake City branch the best!

The lady greeting the door had a rude manner of speaking. Granted I didn’t have a mask on that was in the car. She wouldn’t have a job if people like me didn’t deposit money

Waited over an hour as people who came after me went before me. Only to be taken back to the front desk to fill out paperwork. Took all of 5 minutes at that point. This is the norm with this branch. An hour wait minimum every time I have went so far.

Grace Carlson was the nicest most helpful person. Fastest and Courteous Service. Thank you for the wonderful enjoyable experience!!