Verve, a Credit Union Universal St, Oshkosh

We have had nothing but bad experiences with verve. We closed out our account after having nothing but problems with them. My wife and I both told them to close our account which never happened and they started charging us for not having minimum amount of money required in our account that was supposed to be closed. We got a letter in the mail stating that we can never be members again which isn't a loss for us, more for them. I wouldn't suggest anyone do business with this credit union.

Their Online system is terrible. Zelle is also terrible. In order to cancel a Zelle, you have to pay $15. No one else charges that. Also you call them phone system doesnt take the digits to route and keeps in a dead cycle of phone. What a sham credit union.

I kept hearing good reviews about Verve, and I needed a credit union here in Wisconsin since my other credit union is in Red Wing, MN. So I decided to give it a go, and of course, shortly after joining, they changed their website, and now I have nothing but problems with logins. I have had to change my password a few times, and can't get it done correctly on computer, or phone calls. I always have to drive the 15 miles to get it changed in person. The last time I did that, I got out to my car after working with an associate to change it, and I had to turn around and go right back in because it was still locked up. Getting really frustrated with Verve. Can't even look at Instant Balance on my mobile account anymore. Have to go to an ATM, just to see my balance.

This has been and continues to be the most difficult banking company I have used. As an owner of several companies, I have had very difficult time getting anything completed when I wanted a line of credit which took a very long time. Once I received my line of credit, it took me a long time to setup the online account to use my LOC. This has been so painful I cannot even begin to explain.

Very pleased with the service and efficiency of the Verve team. They are always available to meet my financial needs.

3. THREE seperate times this summer I have deposited money into my account to find the workers have put the money into a total strangers account. This is after I handed then my member card with all my information on it. Just recently noticed on 11/12/21 they put 2000$ into the wrong person's account. I understand mistakes happen but 3 times in a few months isAbsolutely ridiculous

This honestly just deals with every branch that Verve has. One thing I miss is having Verve as my main banking place. I moved about a year ago, and my new town doesn’t have a Verve branch. I’ve always had outstanding service with Verve. I hope the company considers opening up a location in Wausau. I would instantly reopen my checking account.

I really like this new app update. I will admit, I struggled a little at first. My friends son, Bryce who works in the IT department was able to help me login. I was extremely worried at first, but I really appreciate him going out of his way for me after his shift and helping.

After years and years of dealing with this particular location due to our business location in the outlet mall nearby, things haven't improved in the drive up. No issues with friendliness etc. But..... do they have a poor training program or just hire on people who don't understand math/banking? For 11 years in my experience in this location. 1-2 times a week there are mistakes with simple change/coin orders. We ask for $200 worth of change, fives, tens, quarters etc. Something is often missing and we are short change, or we get the wrong amounts. Most recently and not the first time this has happened, a deposit has gone missing. Some of the drive up employee's over the years have been so utterly confused as to what they do with a change order. Give them the bag, you get nothing back. Or they give you the change order, and you ask them "don't you want our money for the coin order exchange?" Over the years, every time pulling up to the drive up i see snacks, drinks all over the place on counters. I mean, is this what they do here? snack and have a party all day long while making continuous and consistent mistakes on a regular basis? Maybe if they focused on banking and depositing things in the correct accounts rather than what food/drink they are going to have piled up all over the place we'd not see constant mistakes. There have been times where we've received no deposit receipts, other companies deposit receipts, sometime other companies deposit bags. But for 11 years, 1-2 math/money mistakes and other serious issues and concerns EVERY single week.. Makes me wonder just how much money customers lose. Then, to add to it, sometimes they close down for a day when normally open for "training"... a lot of good that does. I just don't know. Like i said, they are nice, never been treated poorly. Just they can't seem to keep anyone hired for long that knows how to do basic math, use common sense, or whatever else. Either way its a reflection on the bank/company and management. The only employee that used to work through the drive up that i felt was just truly awesome was Maisie. Sorry if i spelt her name incorrectly. It's been awhile since i've seen or talked to her.

Verve claims to be a small, community minded company, but they've proven that they really are not looking out for the local community. They partner with out-of-state businesses to the detriment of local employers. Not cool.