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Veridian Credit Union W Broadway, Council Bluffs

3.4
(10)Loan Agency
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2040 W Broadway, Council Bluffs, IA 51501, United States

+1 800-235-3228

https://www.veridiancu.org/locations/west-broadway

  • Saturday8:30AM–12PM
  • SundayClosed
  • Monday8:30AM–5PM
  • Tuesday8:30AM–5PM
  • Wednesday8:30AM–5PM
  • Thursday8:30AM–5PM
  • Friday8:30AM–5:30PM
CLOSED
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    Personal Loans Near Me In Council Bluffs of Iowa(IA)

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    Reviews

    3.4/5.010 Reviews

    N

    Nate H.
    1

    Horrible branch. Went to Deposit money today an the teller told me they have to put my money on a two day hold. I asked why and she explained That I would have to have in my account already near the amount of money I’m looking to deposit. I asked why as I’ve never had to do that before and she said they have been getting a lot of fake checks and I explained I’ve been a member with them for ever and that Ive made deposits before well over the amount that I was looking to deposit today. with equal amount of funds that I have in there now I never had an issue. Not my fault if your staff doesn’t know how to verify a check is real or fake.

    Response from the owner

    Nate, thank you for bringing your experience to our attention. I have shared your feedback with our branch manager. We would like to talk with you more about this situation. Could you send us an email at [email protected]? Thank you - AM

    S

    Shawn McCance
    1

    DO NOT START ANY BUSINESS WITH THEM!!! VERY BAD CUSTOMER SERVICE IN THESE COVID-19 TIMES! Obviously taking more of your money instead of keeping people safe is more important to this company, have come down with covid twice in January, when I called in to make my payment over the phone they wanted to charge me an additional $15 to use my checking account and $30 if I put it on my debit card!!! What a crock is the only company that I deal with that has such asinine fees. Was no way that I was going to be forced into having to pay additional fees for keeping my account current! Drove in and paid them in person at the office. DO NOT START ANY BUSINESS WITH THEM!!! VERY BAD CUSTOMER SERVICE IN THESE COVID-19 TIMES!!! If there were options for us to make the payment privately without having to come to your establishment in person while sick 😷 why were these not shared with us when we called in!! Obviously your business is more interested in making an extra buck vs helping a customer in need!!! I stick with my original assessment of your company that I have shown in all caps! Even in you reply you showed no way for me to reach out to you!!

    Response from the owner

    Thank you for bringing your experience to our attention, Shawn. While there is a fee to make a payment by phone with your debit card, we can offer free payments from your other financial using our online banking or mobile app. We'd be happy to show you how to set up this free payment option. I will share your feedback with our team who sets our fees. -AM

    D

    David Herrick
    1

    Was making my payments online o the last day of the grace period per the contract tract. Found out that means they payment isn’t posted for several days and I have been hit with late fees. When asked about I was told that is their policy but if I go into branch branch and pay the payment is posted that day. Read co tract to them that says payment must be made not posted and it didn’t matter to them. Talk about a way to increase their bottom line

    Response from the owner

    Thank you for your review. We appreciate you bringing your concerns to our attention. You will be receiving a written letter from us in response to your situation. - AM

    C

    Chris Jones
    1

    2/22/2022 Five years later and these CROOKS are still showing that there is a balance due (ALL was paid off by Insurance). Would have never known, except had a credit report pulled and it shows. This credit union should have its charter taken. Thieving Iowa Credit Union. Beware to Borrowers!!!!!! On May 9th, my daughter's car was totaled due to hail and tornado. Five weeks later, it is still a fight with this horrible institution. The insurance company, this corrupt credit union, and the unscrupulous gap insurance company that STILL has not paid. She used this c.u. because BAXTER uses them for financing---- I am grossly disappointed in the lack of compassion and integrity that I have experienced throughout this ordeal. The next step is to file a complaint against the CU with the department of banking. I think when they find that a credit union is trying to get double paid by insured's benefits and gap insurance they may take interest. Don't finance through BAXTER. Don't use Veridian CU. NO STARS----NOTHING GOOD TO SAY ABOUT THIS INSTITUTION

    Response from the owner

    Chris, thanks for sharing this feedback with us. I know how scary it is to have a vehicle totaled, and I'm sorry to hear that your family is going through this experience. I shared your review with our consumer lending team, and Ann or Christie from that team would be happy to speak with you if you'd like to talk through what's happening at this point in the process. They can be reached by calling 800-235-3228, or feel free to send me an email at [email protected] and I can connect you with them. -Norah

    K

    Keith Bell
    5

    Took money form one card and transferred to my account with no additional charges all there banks wanted 3$

    Response from the owner

    Thanks for the review, Keith! Glad to hear we could help get your funds transferred. -AM

    S

    Scott Griffis
    4

    First off, I like that they are Credit Union. I have my house and car loan through them, also switched my checking accounts here as well. I have been very happy with them and the service they have provided. Had a couple of issues that were my fault for not paying close enough attention when I first moved my house loan and they resolved them for me quickly and efforlessly. I have had nothing but good experiences here so far. Update: I find the new charging of a $10 card replacement fee and $50 expedited card replacement fee to be a little absurd.

    Response from the owner

    Thank you for the kind words, Scott. We are happy to hear about the great experience that you have had with our staff in Council Bluffs. We appreciate you choosing Veridian. -Kristin

    A

    Angel Verity Silcott
    1

    We were preapproved for a mortgage, but when it came time to discuss finalizing things, the loan officer had none of our w2s, which were provided during the preapproval process, was “not receiving” any emails when we resent the information, and when asked about a federal program was not able to provide any information beyond a brochure with broken links. My husband has been a customer at this bank for years, but now we plan on closing all accounts

    Response from the owner

    Thank you for sharing your experience, Angel. I apologize that we disappointed you. I have passed your feedback along to the manager. -KK

    c

    casey rowe
    5

    Amazing Customer Service ! the help desk took my info just 10 min before close and got me with a personal banker Kylie Thurman. Its 5 min before they close but she stayed and help me set up my accounts. She stayed the extra 20 min to get me all set up... Im a RAVING FAN of Kylie and the bank to allow her to stay and finish helping me ! Also first thing the next day got ahold of me to get me answers to questions i had... Im now switching my banking needs over to them !

    Response from the owner

    Casey, thank you for sharing all the reasons for your 5-star review. We’re happy to help you with your financial needs. I’ll be sure to share this review with the branch manager. –TM

    D

    Doug Jedlicka
    1

    Told one thing then told another. This bank is not the greatest I’ve ever been too. Everything is based off credit and if you want even checks you were told you could get they say your credit isn’t good enough... terrible service and I will be closing my account after years of being here... I wouldn’t recommend this place to anyone not even my own family. I guess I should of listened to all the people I know when they told me not to use this bank

    Response from the owner

    Hi Doug. I am sorry to hear we disappointed you. Thank you for sharing your experience. I've passed your feedback along to the team. -KK

    L

    Lorrie Duncan
    5

    When I came back from working overseas and started working I heard of Veridian and just the fact its a Credit Union you automatically know their looking out for you and your best interest. Everyone always greets you and make you feel like family. I would always recommend Veridian to friends and family. My twins have started their accounts.

    Response from the owner

    Thank you for the kind words and for choosing Veridian, Lorrie! -KK

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    FAQs

    • 1. How to Connect with Veridian Credit Union?

      You can reach them at +1 800-235-3228 or enter their official site and fill out the request form.
    • 3. How to Apply for a Loan from Veridian Credit Union?

      To request loans from Veridian Credit Union, you can fill out the request form on their website or head over to the store. You are likely to drive there when getting car title loans. Browse through our website to learn more information about title loans for bad credit.
    • 5. What Can I Do When I Am Unable to Repay My Loan?

      Loan defaults can even lead to seizure of assets or wages. Connect with your lender when you fail to pay back the loan.
    • 2. What Is The Office Address of Veridian Credit Union?

      You will find this company at 2040 W Broadway, Council Bluffs, IA 51501, United States. Open a Maps app and get driving direction to Veridian Credit Union.
    • 4. Is Veridian Credit Union an Agency or a Lender?

      Veridian Credit Union is a Credit union offering you various types of loan options. Click on to get small personal loans for almost any purpose.
    • 6. Does Veridian Credit Union Offer Bad Credit Loans?

      Yes. You can get loans with Veridian Credit Union if you do not have a good credit. It is also available to get installment loans regardless of your credit ratings via our website. You can also obtain more details about installment loans here!