Vantage West Credit Union S Craycroft Rd, Tucson

Waited over thirty minutes for a scheduled meeting with an auto loans agent. The agent was not only nowhere to be found, but none of the other agents knew how to help us. I am glad I just came by to sell a car and don’t have an actual account with this credit union. Would never trust them with my money.

A teller named gazelle or something like that took forever this morning looking up my account. Never before had someone had that much of a problem looking up my account so I could pay bill. Maybe she is new, but I ended up being late for work. It took about half an hour and no one in front of me, and no apology that’s why I’m giving them 1 star for the bad service.

The worst customer service ever! I usually go to the one on Camino seco and Broadway which is amazing. The one on craycroft and 29th acted like they didn't even want my business there. And I've been a member for five plus years!

Oscar, one of the bank tellers, was extremely unpleasant. I usually don't use this location, but was on this side of town getting some work done on my car. When I reached the counter, I requested some information regarding my account and provided my ID. Even though I have been a member of Vantage West Credit Union for years, he acted suspicious. Unsure why this happened as I had all of the necessary documentation to prove who I was and he was able to access my account without any issues. I understand that bank tellers need to be careful regarding fraudulent transactions, but the way he was acting was way over the top. I won't be returning to this location. The entire experience made me feel uncomfortable and creeped out. Please take my advice and go to the location on Speedway and Wilmot. The staff at that branch are extremely helpful and professional.

They say their drive through is open until 6pm.but they aren't. Lobby closes at 5pm. Very disappointed

They put my direct deposit into someone elses account and then when I asked them to refund the NSF fees they said I filled out the form wrong. I pulled up the email i sent them with the form and asked the lady what was wrong with it. she lied to my face! I was looking at the form and she lied right to me about what was on it. I never got my 105$ back.

My son got a hold of my account sorry I'm changing my rating from a 1 star to a 5 I have never had issues here.

Don't waste your time with them had appointment today but they wanted a bill with address on it to get account but failed to tell me that when I made appointment they wasted my time and gas money will never use them again I had a account for over 10 years in the past but has gone down hill with there services will now go to pima federal credit union a much better credit union go there instead was a member when they were DM federal credit union before name change never will I use them and will tell everyone I know not to waste their time they lost out on a $280.000 dollar deposit today from my lawsuit

today I called Vantage West up to try to get a question answered on a loan I waited 20 minutes on hold then it represented got on there in exactly 6 she hung up on me during middle conversation. I tried to call back and it said the phone services are now closed. This is absolute BS, do not do business with this bank.

Amy was very helpful went out of her to make sure I left happy.